SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than offering our customers great value and service. We will continue to grow to meet the needs of all our customers, offering service beyond all expectations anywhere in the world.
How do you send packages?
Packages from our warehouse in China will be sent by ePacket or EMS, depending on the weight and size of the product. Packages shipped from our US warehouse are shipped via USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we cannot ship to. If you are located in one of these countries, we will contact you.
What about customs clearance?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated shipping time |
| United States |
10-30 Business Days |
| Canada, Europe |
10-30 Business Days |
| Australia, New Zealand |
10-30 Business Days |
| Central and South America |
15-30 Business Days |
| Asia |
10-20 Business Days |
| Africa |
15-45 Business Days |
*This does not include the 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order has shipped containing your tracking information. If you do not receive tracking information within five days, please contact us.
My tracking says "no information available at this time".
For some shipping companies, it takes 2-5 business days for the tracking information to be updated in the system. If your order was placed more than 5 business days ago and there is still no information about your tracking number, please contact us.
Will my items be shipped in a package?
For logistical reasons, items from the same purchase are sometimes sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we'll do our best to help.
RETURNS
Order cancellation
All orders can be canceled until shipped. If your order has been paid for and you need to make a change or cancel an order, please contact us within 12 hours. Once the packing and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our number 1 priority. Therefore, you may request a refund or reshipment of ordered products if:
- If you did no receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or resend.
- If you do not like the product you received, you can request a refund, but you must return it at your expense and the item is unusable.
We do not issue a refund if:
- Your order did not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of Marcas & Marketing (i.e., unauthorized by customs, delayed by a natural disaster) .
- Other exceptional circumstances beyond the control of https://marcasemarketing.com
*You can submit refund requests within 15 days after the guaranteed delivery time (45 days) expires. You can do this by sending a message on the Contate Us page
If you are approved for a refund, the refund will be processed and a credit will automatically be applied to your credit card or original payment method, within 14 days.
Exchanges
If for some reason you want to exchange your product, maybe for a different clothing size. You must get in touch first and we will walk you through the steps.
Please do not send your purchase back to us unless we have given you permission.
The product under the film was smeared with something .. it is very disappointing that it is new and came in such a state and even in two places. did not return just because the child waited a long time and does not affect work in any way.
Arrived very quickly. Is the second I ask. Despite being small, it has a better projection than the big one.
In vlstorga not only the child, but also the adults. Thanks to the store for the fast delivery.
Excellent, but a version with rechargeable battery would be fine
First of all, I arrived a week before the estimated date, I am from the region and most of the time it takes longer. Regarding the product is equal to the reference image I still do not occupy it so I can not say anything about that. Finally, as seen in the images the head can be removed and moved.
5 days to arrive in Spain. As described in the photo, very happy
It's just a neymovirny svitinik, I have a little work, I can turn on the viklyuchichi type of zirochka, the picture is spinning. I'm fooled
Thank you, fast delivery, satisfied with the product))) whole package without damage.
I loved it, I thought it was bigger but it's from the goalkeeper of a glass, I don't know if it has a speaker but it's cute✨️
# Beautiful product, my niece loved it! I just didn't like the long delay to arrive; because I paid a very high import tax and because the box arrived crumpled and torn!
Perfectoooooo! Best purchase made on this site !! Really delivers what promises
The astronaut looks very cool and how he projects the only one that I did not see or what happened to me in the propaganda is that he has a laser and how it is for young children because he will not be able to give it to him because of the dangerous laser I bought it because it said led. But this very father
The projector itself shines. The steering works at a distance of 20 cm. The batteries in the remote control heated up so they almost exploded. For such a price you could buy 3 simple projectors in the form of a sphere. I'm not happy. Maybe I got it, but I think it's not worth it. I took the photo with a simple thermometer when I could pull the batteries out of the remote control.
Arrived in 16 days in Kiev, works fine, thanks to the store
I get you are problem this very nice the product
I did not expect it, but it's better than I thought. More detailed operation is possible with the remote control.
A wonderful and interesting miracle! I love it! Everything works, makes noise and vibrates pleasantly)
Cool gadget, a sash atmosphere of warmth and a lull in the House
Very good purchase I recommend buying so the projection looks very cute
A great class cosmonaut, for this penny gorgeous❤️
Garno pratsyu, I recommend, I won more than decylka znayomim at the gift. Small rozmiri, rizni riznye yaskravstye.
The projector gives a beautiful effect in the bedroom, my daughters loved it. The material appears to be resistant only care should be taken not to press the laser location of the stars, as it can damage the film that makes the stars and impair the effect.
Good product, my children are fascinated with it. The light is very beautiful and has several modes, timer, color change, lower lighting of both the nebula and the stars. And the speed of rotation.
The goods are all the praise, it came all the great
My boys love it, it’s now a must have at bedtime