SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than offering our customers great value and service. We will continue to grow to meet the needs of all our customers, offering service beyond all expectations anywhere in the world.
How do you send packages?
Packages from our warehouse in China will be sent by ePacket or EMS, depending on the weight and size of the product. Packages shipped from our US warehouse are shipped via USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we cannot ship to. If you are located in one of these countries, we will contact you.
What about customs clearance?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated shipping time |
| United States |
10-30 Business Days |
| Canada, Europe |
10-30 Business Days |
| Australia, New Zealand |
10-30 Business Days |
| Central and South America |
15-30 Business Days |
| Asia |
10-20 Business Days |
| Africa |
15-45 Business Days |
*This does not include the 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order has shipped containing your tracking information. If you do not receive tracking information within five days, please contact us.
My tracking says "no information available at this time".
For some shipping companies, it takes 2-5 business days for the tracking information to be updated in the system. If your order was placed more than 5 business days ago and there is still no information about your tracking number, please contact us.
Will my items be shipped in a package?
For logistical reasons, items from the same purchase are sometimes sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we'll do our best to help.
RETURNS
Order cancellation
All orders can be canceled until shipped. If your order has been paid for and you need to make a change or cancel an order, please contact us within 12 hours. Once the packing and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our number 1 priority. Therefore, you may request a refund or reshipment of ordered products if:
- If you did no receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or resend.
- If you do not like the product you received, you can request a refund, but you must return it at your expense and the item is unusable.
We do not issue a refund if:
- Your order did not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of Marcas & Marketing (i.e., unauthorized by customs, delayed by a natural disaster) .
- Other exceptional circumstances beyond the control of https://marcasemarketing.com
*You can submit refund requests within 15 days after the guaranteed delivery time (45 days) expires. You can do this by sending a message on the Contate Us page
If you are approved for a refund, the refund will be processed and a credit will automatically be applied to your credit card or original payment method, within 14 days.
Exchanges
If for some reason you want to exchange your product, maybe for a different clothing size. You must get in touch first and we will walk you through the steps.
Please do not send your purchase back to us unless we have given you permission.
My boys love it, it’s now a must have at bedtime
Very good to my granddaughter is delighted, she plays music with her friends and they dance
The wicked-up came on the same shvidko, everything is tzile, ale is not a remote control, in principle it is not critical, if you want to go for 16 years, everything was wrong. Batteries New
Buena calidad, pero si bien tiene botones de encendido solo se apaga desenchufándolo. Hermosos colores y protección, aunque hace un poco de ruido.
Funciona muy bien y a mi hija le encanta
מושלם הילד מאוד התלהב חיברנו למחשב שלו ויש גם שלט אז מהמיטה אפשר להפעיל או לכבות
Chegou tudo certinho e mt bem embalado, ótima compra
A class-year-old man, and a little change, I came around, I took a gift for children I don't know what to match, but I'm in the capture
Splendid, very beautiful my niece loved it
Demasiado bonito, todo funciona correctamente, se ve muy bien en mi techo, luz intensa, el control necesita pilas pero son AAA y tiene muchas funciones prácticas para mejorar la experiencia. Lo recomiendo ampliamente.
очень крутой космонавтик, всем советую. маленький и компактный. к нему идет пульт, есть режими. можно выбратт кокнретный или передивающиеся. подготовьте батарейки и ненужный блок от зарядки)
todo súper bien en la compra, al enchufarlo brilla tal cual se muestra en la foto que ofrece la página
Super
Just a divoveworthy rich. Coupals for a gift, ale and she herself would not use this for Bi, the camera does not transmit a defect
By shvidko, having rejected the goods for 10 days in the Khmelnytsky region. Toys are a noisy motor, and so cool nightly and suitable for a gift
He is very beautiful and good, I thought he was a little bigger, however, he is great and he swore that he would be very weak, but the lighting is very strong.
tan bonito y todo llegó sin problemas... simplemente genial, vendedor súper recomendado, estoy totalmente satisfecho.
precioso! superó mis expectativas muy bien
Bardzo polecam! Kilka trybów wyświetlania koloru, prędkości zmieniania się projekcji. Wyświetla bardzo przyjemny obraz. Jakość wykonania bardzo dobra.
נראה יפה. הילד מרוצה
Гарний проектор