SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than offering our customers great value and service. We will continue to grow to meet the needs of all our customers, offering service beyond all expectations anywhere in the world.
How do you send packages?
Packages from our warehouse in China will be sent by ePacket or EMS, depending on the weight and size of the product. Packages shipped from our US warehouse are shipped via USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we cannot ship to. If you are located in one of these countries, we will contact you.
What about customs clearance?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated shipping time |
| United States |
10-30 Business Days |
| Canada, Europe |
10-30 Business Days |
| Australia, New Zealand |
10-30 Business Days |
| Central and South America |
15-30 Business Days |
| Asia |
10-20 Business Days |
| Africa |
15-45 Business Days |
*This does not include the 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order has shipped containing your tracking information. If you do not receive tracking information within five days, please contact us.
My tracking says "no information available at this time".
For some shipping companies, it takes 2-5 business days for the tracking information to be updated in the system. If your order was placed more than 5 business days ago and there is still no information about your tracking number, please contact us.
Will my items be shipped in a package?
For logistical reasons, items from the same purchase are sometimes sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we'll do our best to help.
RETURNS
Order cancellation
All orders can be canceled until shipped. If your order has been paid for and you need to make a change or cancel an order, please contact us within 12 hours. Once the packing and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our number 1 priority. Therefore, you may request a refund or reshipment of ordered products if:
- If you did no receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or resend.
- If you do not like the product you received, you can request a refund, but you must return it at your expense and the item is unusable.
We do not issue a refund if:
- Your order did not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of Marcas & Marketing (i.e., unauthorized by customs, delayed by a natural disaster) .
- Other exceptional circumstances beyond the control of https://marcasemarketing.com
*You can submit refund requests within 15 days after the guaranteed delivery time (45 days) expires. You can do this by sending a message on the Contate Us page
If you are approved for a refund, the refund will be processed and a credit will automatically be applied to your credit card or original payment method, within 14 days.
Exchanges
If for some reason you want to exchange your product, maybe for a different clothing size. You must get in touch first and we will walk you through the steps.
Please do not send your purchase back to us unless we have given you permission.
The house is delicious! there are joints in tailoring: different ears (because of this, one sometimes falls off), uneven stitching near the entrance; but this does not greatly affect the appearance. Fully performs its function. A pillow stuffed with synthapon is placed inside. Cut a circle out of the password for stability and more softness and put it inside, under the pillow. It was nice. P.S. The photo is a house without a password (photo immediately after opening the parcel).
I expected it to be small, but it was for my smaller cat anyway. It turned out one my bigger cats trying to steal it away from the small one >D. So, it has a decent size. They loved it.
Very cute, I expected the cushion to be thicker. But it's still cute, my puppy and my kitten use it, I arrived very fast
Fast shipping. Unfortunately, my cat does not fit in this cottage although it does not weigh 4 kilograms. It's a shame, maybe I'll give someone a gift.
All OK. I would like some rigidity ribs on the dome. But otherwise it's all right. The cat likes it. Pretty big house
The parcel arrived at the bisro. All as in the description. thank you store...
My cat loved
Very beautiful, excellent material. Equal to the ad.
Him and very beautiful!!
Very good product, came vacuum packed. Then returned to the original form.
Excellent, reinforced. Worth a lot to carry out the purchase. I have already bought larger ones, this is small for puppies. My cats loved. The delivery was super fast.
Very fast delivery and sturdy cute bed (more sturdy than I expected). My cat has just started getting into it!
The bottom part should be more reinforced, and the cushion the foam could the thickness of it larger.