SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than offering our customers great value and service. We will continue to grow to meet the needs of all our customers, offering service beyond all expectations anywhere in the world.
How do you send packages?
Packages from our warehouse in China will be sent by ePacket or EMS, depending on the weight and size of the product. Packages shipped from our US warehouse are shipped via USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we cannot ship to. If you are located in one of these countries, we will contact you.
What about customs clearance?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated shipping time |
| United States |
10-30 Business Days |
| Canada, Europe |
10-30 Business Days |
| Australia, New Zealand |
10-30 Business Days |
| Central and South America |
15-30 Business Days |
| Asia |
10-20 Business Days |
| Africa |
15-45 Business Days |
*This does not include the 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order has shipped containing your tracking information. If you do not receive tracking information within five days, please contact us.
My tracking says "no information available at this time".
For some shipping companies, it takes 2-5 business days for the tracking information to be updated in the system. If your order was placed more than 5 business days ago and there is still no information about your tracking number, please contact us.
Will my items be shipped in a package?
For logistical reasons, items from the same purchase are sometimes sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we'll do our best to help.
RETURNS
Order cancellation
All orders can be canceled until shipped. If your order has been paid for and you need to make a change or cancel an order, please contact us within 12 hours. Once the packing and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our number 1 priority. Therefore, you may request a refund or reshipment of ordered products if:
- If you did no receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or resend.
- If you do not like the product you received, you can request a refund, but you must return it at your expense and the item is unusable.
We do not issue a refund if:
- Your order did not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of Marcas & Marketing (i.e., unauthorized by customs, delayed by a natural disaster) .
- Other exceptional circumstances beyond the control of https://marcasemarketing.com
*You can submit refund requests within 15 days after the guaranteed delivery time (45 days) expires. You can do this by sending a message on the Contate Us page
If you are approved for a refund, the refund will be processed and a credit will automatically be applied to your credit card or original payment method, within 14 days.
Exchanges
If for some reason you want to exchange your product, maybe for a different clothing size. You must get in touch first and we will walk you through the steps.
Please do not send your purchase back to us unless we have given you permission.
great product
Super
me encantó mi garita feliz
немного помялся при доставке, но целый, лёгкий, почти нет посторонних запахов. подушечка мягкая. моим котикам нравится в нем прятаться. за такую цену -вполне.
잘 펴주면 모양 자리잡히고, 기본 쿠션있지만 기존에 얘들냄새 배긴 쿠션이랑 담요로 바꿔주니 몇시간뒤에 바로 들어감. 7천원돈으로 이정도 퀄리티 국내에는 없음. 굿굿. 배송은 대략 4일걸림
prodotto conforme alla descrizione, peccato che nessuno dei miei gatti ancora non è entrato.
Very beautiful, but my cat preferred the shoe fall
Very good!!
Product arrived very fast, my cat did not use it yet, liked the packaging bag more than the KK walk
טוב קצת קטן
Very tight fit for a 5.5kg cat. Measures 36cm only when out held tight.
muy cómoda y calentita
Le encanta a mi Gato
best
посылка пришла быстро, домик хорошенький жалко что подстилка тонкая. продавцу спасибо
conforme joli igloo avec coussin déhoussable top
Got it for a cat on my porch for the cold weather. Little bigger than i thought but otherwise its great and i hope the cat likes it.
Llegó muy rápido, es muy linda lo único que mi gata no tiene muchas neuronas y prefiere su caja de cartón, quitando eso, llegó en perfectas condiciones y es muy suave!
Perfecta. No defrauda, tal cual se muestra.
Very good, the cat does not leave the inside.
My cat is in love! As in the description
Very good, I liked it and bought it again.
Very cool
Es linda la casita, tal como se muestra en la imagen de la publicidad. Llegó rápido. Hay que considerar que es pequeña, sí cabe un gato adulto pero no tan robusto. Las costuras se ven bien, sólo el cojín me parece chafa el relleno, pero cumple con el propósito. La tela del exterior de la casita es buena, sólo consideren el color del pelo de sus gatos porque se le pegan muy fácil y al ser negro se nota mucho.
La cuccia è ottima, gatto 5kg preso taglia L ed è giusta per lui, unico inconveniente è il cuscino che risulta poco carico per renderlo bello gonfio e accogliente per il gatto, ma si rimedia infilandoci qualche piumaggio o qualche straccio, e stranamente non puzza de fabbrica cinese, quindi top