SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than offering our customers great value and service. We will continue to grow to meet the needs of all our customers, offering service beyond all expectations anywhere in the world.
How do you send packages?
Packages from our warehouse in China will be sent by ePacket or EMS, depending on the weight and size of the product. Packages shipped from our US warehouse are shipped via USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we cannot ship to. If you are located in one of these countries, we will contact you.
What about customs clearance?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated shipping time |
| United States |
10-30 Business Days |
| Canada, Europe |
10-30 Business Days |
| Australia, New Zealand |
10-30 Business Days |
| Central and South America |
15-30 Business Days |
| Asia |
10-20 Business Days |
| Africa |
15-45 Business Days |
*This does not include the 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order has shipped containing your tracking information. If you do not receive tracking information within five days, please contact us.
My tracking says "no information available at this time".
For some shipping companies, it takes 2-5 business days for the tracking information to be updated in the system. If your order was placed more than 5 business days ago and there is still no information about your tracking number, please contact us.
Will my items be shipped in a package?
For logistical reasons, items from the same purchase are sometimes sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we'll do our best to help.
RETURNS
Order cancellation
All orders can be canceled until shipped. If your order has been paid for and you need to make a change or cancel an order, please contact us within 12 hours. Once the packing and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our number 1 priority. Therefore, you may request a refund or reshipment of ordered products if:
- If you did no receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or resend.
- If you do not like the product you received, you can request a refund, but you must return it at your expense and the item is unusable.
We do not issue a refund if:
- Your order did not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of Marcas & Marketing (i.e., unauthorized by customs, delayed by a natural disaster) .
- Other exceptional circumstances beyond the control of https://marcasemarketing.com
*You can submit refund requests within 15 days after the guaranteed delivery time (45 days) expires. You can do this by sending a message on the Contate Us page
If you are approved for a refund, the refund will be processed and a credit will automatically be applied to your credit card or original payment method, within 14 days.
Exchanges
If for some reason you want to exchange your product, maybe for a different clothing size. You must get in touch first and we will walk you through the steps.
Please do not send your purchase back to us unless we have given you permission.
Very well, my dog adore it
Fantastic for dogs (same large size) and cats
5 start about the product, but the packaging was terrible, plate come damage, that’s make me sad, that we wait 3 week to receive broken plate. Apply for refund
As described, 1.5L drinker that rations the water so that your pet does not fill everything with water.
GREAT MADE, DOG SINCE BEGIN INTUITIONLY. FAST DELIVERY, TO POLAND IN 14 DAYS. POOECAM
Product excellent, reduces the drip water מהפה pet's not canceling brand, but helping absolutely tame the dog control בשתיה his ובדחף push up הםה completely into the water
The chango is happy and likes hisI recommend and eggs as chairiza
Same as the description, I loved
At first my beagle did not understand that there was his water, but once he started drinking from there, no more water stains on the floor, I love it
Super fast delivery and perfect item *****
Super miska
Very practical
Very good product, well packed my pets like me, they no longer spill the water to drink, especially the cat who likes to move the water.
Troooop well I recommend, I hope my video will pass... My Setter Gordon no longer has the ears soaking in its water and no longer makes me a swimming pool
Just great. Finally the apartment stays dry. Very fast shipping to Germany. Highly recommended!!!!
Perfect!!!! Identical to the ad and fulfills the function very well
It's taken five days. Equal to the photo. Comes very well packed.
Dogs love and don't wet all the fur, this is the second I buy
Super good very happy what they forgot about the qntigliantes
Everything perfect and in 10 days I had it at home
Garna yakist bowls! Water to Wobber all the way around the dog, ale is not such a story! You can tell me the packaging! The goods were simply sniffled into a bag with the nooks, and in the first place in Ukraine, I was wiped out, the bowl itself is too crabby, it is not used for the vikoristanna! Raju :) glory of Ukraine! Glory to the heroes! Russia terrorist!
Works very well, and it is beautiful aesthetically, the only thing that has a few holes where sometimes it filters water
I arrived before the delivery date
Super fast and like the photos is cool
Great hardly any spills. The dog took to it straight away. Fast shipment