SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than offering our customers great value and service. We will continue to grow to meet the needs of all our customers, offering service beyond all expectations anywhere in the world.
How do you send packages?
Packages from our warehouse in China will be sent by ePacket or EMS, depending on the weight and size of the product. Packages shipped from our US warehouse are shipped via USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we cannot ship to. If you are located in one of these countries, we will contact you.
What about customs clearance?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated shipping time |
| United States |
10-30 Business Days |
| Canada, Europe |
10-30 Business Days |
| Australia, New Zealand |
10-30 Business Days |
| Central and South America |
15-30 Business Days |
| Asia |
10-20 Business Days |
| Africa |
15-45 Business Days |
*This does not include the 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order has shipped containing your tracking information. If you do not receive tracking information within five days, please contact us.
My tracking says "no information available at this time".
For some shipping companies, it takes 2-5 business days for the tracking information to be updated in the system. If your order was placed more than 5 business days ago and there is still no information about your tracking number, please contact us.
Will my items be shipped in a package?
For logistical reasons, items from the same purchase are sometimes sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we'll do our best to help.
RETURNS
Order cancellation
All orders can be canceled until shipped. If your order has been paid for and you need to make a change or cancel an order, please contact us within 12 hours. Once the packing and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our number 1 priority. Therefore, you may request a refund or reshipment of ordered products if:
- If you did no receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or resend.
- If you do not like the product you received, you can request a refund, but you must return it at your expense and the item is unusable.
We do not issue a refund if:
- Your order did not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of Marcas & Marketing (i.e., unauthorized by customs, delayed by a natural disaster) .
- Other exceptional circumstances beyond the control of https://marcasemarketing.com
*You can submit refund requests within 15 days after the guaranteed delivery time (45 days) expires. You can do this by sending a message on the Contate Us page
If you are approved for a refund, the refund will be processed and a credit will automatically be applied to your credit card or original payment method, within 14 days.
Exchanges
If for some reason you want to exchange your product, maybe for a different clothing size. You must get in touch first and we will walk you through the steps.
Please do not send your purchase back to us unless we have given you permission.
It can fit as 1.3 liters not 1.5, it is ingenious and then if the dogs splash a little less when drinking the water
Very good purchase. I don't have a splayed floor
Very satisfied.
Good material and arrived fast. Dogs have not yet become accustomed to drinking water.
Great I am really satisfied very good product I recommend it.
Good product. It arrived well packed and faster than estimated.
Very well done and then the expedition was very fast. Certainly paid less than many other pages.
I arrive before the date, it looks good, but it does not bring the marks anywhere, I already check and only others bring it, but it looks good, today which is World Dog Day, your gift arrived.
Good. As in the picture. A few drops anyway.
As described, very practical and without spills, very happy
Everything ok
Very well our dog is doing very well
really solved the issue. no more wet floor around after my dog drinks. the idea of this bowl is that it doesn't allow the dog to dip the mouth in the water but it only allows the tongue to grab water.
I really loved it but nothing more because I have not seen my dog take from there, he knows what it is and not even like that. I hope this improves
I liked it a lot, really the dog's mouth doesn't get all wet.
Workmanship very good. Looks like in the picture. All according to the description
The same as in photography for now I have put it on and drink well
Great part, got it for the camper! Can't spill anything anymore!
I recommend, the product arrived undamaged, plastic solid, bowl is working, 6 days faster the package arrived, I recommend.
Goods match the description, arrived all without damage.
Well protect, perfect
Very good now does not drip my dog when he drinks water