SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than offering our customers great value and service. We will continue to grow to meet the needs of all our customers, offering service beyond all expectations anywhere in the world.
How do you send packages?
Packages from our warehouse in China will be sent by ePacket or EMS, depending on the weight and size of the product. Packages shipped from our US warehouse are shipped via USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we cannot ship to. If you are located in one of these countries, we will contact you.
What about customs clearance?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated shipping time |
| United States |
10-30 Business Days |
| Canada, Europe |
10-30 Business Days |
| Australia, New Zealand |
10-30 Business Days |
| Central and South America |
15-30 Business Days |
| Asia |
10-20 Business Days |
| Africa |
15-45 Business Days |
*This does not include the 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order has shipped containing your tracking information. If you do not receive tracking information within five days, please contact us.
My tracking says "no information available at this time".
For some shipping companies, it takes 2-5 business days for the tracking information to be updated in the system. If your order was placed more than 5 business days ago and there is still no information about your tracking number, please contact us.
Will my items be shipped in a package?
For logistical reasons, items from the same purchase are sometimes sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we'll do our best to help.
RETURNS
Order cancellation
All orders can be canceled until shipped. If your order has been paid for and you need to make a change or cancel an order, please contact us within 12 hours. Once the packing and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our number 1 priority. Therefore, you may request a refund or reshipment of ordered products if:
- If you did no receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or resend.
- If you do not like the product you received, you can request a refund, but you must return it at your expense and the item is unusable.
We do not issue a refund if:
- Your order did not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of Marcas & Marketing (i.e., unauthorized by customs, delayed by a natural disaster) .
- Other exceptional circumstances beyond the control of https://marcasemarketing.com
*You can submit refund requests within 15 days after the guaranteed delivery time (45 days) expires. You can do this by sending a message on the Contate Us page
If you are approved for a refund, the refund will be processed and a credit will automatically be applied to your credit card or original payment method, within 14 days.
Exchanges
If for some reason you want to exchange your product, maybe for a different clothing size. You must get in touch first and we will walk you through the steps.
Please do not send your purchase back to us unless we have given you permission.
The product is wonderful, however I was unfortunate to be taxed to the value of R$ 120,00 getting pretty expensive in the end, but it was worth it.
Ola very good product arrived in perfect condition plug in play then perfect seller was great enfhegounem 15 days if I am not mistaken
Shipping was quick, Brazil here was a slug... But arrived on time, the crumpled arrived, but nothing that affected the product
I liked it however it needs an arm for the sounds emitted by the keys not to be captured
Well packed, the touch of muting and demutating the mic is sensitive (loved), the colors are beautiful, well hold the packaging! The sound is very good TBM, arrived on time and no damage on the packaging, I put the pictures Next♡
The microphone came, I still haven't tested it but I am a little disappointed by the box that came all over, luckily the product looks intact, I will test and send you a new feedback, I hope it's all right ..
Wonderful microphone. Came working perfectly. Arrived in less than 20 days in Brasilia/df.
Arrived in perfect condition, great and well packed and protected. I just haven't tested yet because the setup is coming to complete yet.
Amazing microphone! I'm here from the north and arrived in 14 days face this is insane! Came perfectly packed, original product, impeccable audio, nothing to complain about! Simply Perfect!
Excellent and wonderful but length of time on the same as the seller and the best of nature
It is simply what I expected, I recommend it to whoever it is! The price is a little "salty", but it pays off.
Very good microphone friends 100% recommended I arrived 5 days before more or less
Perfect microphone, beautiful, super fast shipping, if it weren't for the post office in Brazil it would have arrived faster
Incredible sound, construction, audio capture is from a very great distance I was very surprised.
Everything arrived well in 18 days. the sound and recording has not yet been tested. the box is slightly dented with no bubble wrap, so the seller made a mistake that he did not wrap with bubble wrap. Because if you give a gift, the box is a little damaged. I tested and recorded the sound with basic settings. It seems that everything is good. I would make the USB wire white and with a 90 degree plug to the TIPC microphone. it would be more beautiful and more convenient to use. I will probably write the addition later.
The box arrived crumpled but the product is well protected internally, great microphone for the price
I loved the microphone, it arrived very quickly (approximately in 10 days) and in good condition. I was doing audio tests and he listens perfectly and aesthetically he is not far behind, it looks very good with my setup rgb and white, I only have to buy him an arm so that he does not get in the way
Cost-effective, all in plastic, but for the audio to be top it is necessary to have some recording software
After arriving in Brazil it took only 9 calendar days to arrive. I have already tested the product, everything came right, already test the microphone and be all right
The microphone is super of course. You can safely recommend and lucky with delivery. In about 12 days delivered. The packaging is really broken. It's even a shame☹It's good that for yourself, not as a gift.
best thing ever. it has anything you can wish for: rgb, volume wheel, mute-unmute with touch... insane for this price. buy it while you can.
Everything is super, the product is prikhav tsilim, Bula Lishe is a box, all pratsyu, it is possible to cope with the sound
The microphone is MTO good I find as good as a quadcast that costs 4X more expensive Can buy without fear
Very good microphone, and very loud Accompanies RGB well top
High cost benefit microphone. One of the best in his price range. Product very well packed and arrived ahead of schedule. Highly recommend the store and the product.