SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than offering our customers great value and service. We will continue to grow to meet the needs of all our customers, offering service beyond all expectations anywhere in the world.
How do you send packages?
Packages from our warehouse in China will be sent by ePacket or EMS, depending on the weight and size of the product. Packages shipped from our US warehouse are shipped via USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we cannot ship to. If you are located in one of these countries, we will contact you.
What about customs clearance?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated shipping time |
| United States |
10-30 Business Days |
| Canada, Europe |
10-30 Business Days |
| Australia, New Zealand |
10-30 Business Days |
| Central and South America |
15-30 Business Days |
| Asia |
10-20 Business Days |
| Africa |
15-45 Business Days |
*This does not include the 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order has shipped containing your tracking information. If you do not receive tracking information within five days, please contact us.
My tracking says "no information available at this time".
For some shipping companies, it takes 2-5 business days for the tracking information to be updated in the system. If your order was placed more than 5 business days ago and there is still no information about your tracking number, please contact us.
Will my items be shipped in a package?
For logistical reasons, items from the same purchase are sometimes sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we'll do our best to help.
RETURNS
Order cancellation
All orders can be canceled until shipped. If your order has been paid for and you need to make a change or cancel an order, please contact us within 12 hours. Once the packing and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our number 1 priority. Therefore, you may request a refund or reshipment of ordered products if:
- If you did no receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or resend.
- If you do not like the product you received, you can request a refund, but you must return it at your expense and the item is unusable.
We do not issue a refund if:
- Your order did not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of Marcas & Marketing (i.e., unauthorized by customs, delayed by a natural disaster) .
- Other exceptional circumstances beyond the control of https://marcasemarketing.com
*You can submit refund requests within 15 days after the guaranteed delivery time (45 days) expires. You can do this by sending a message on the Contate Us page
If you are approved for a refund, the refund will be processed and a credit will automatically be applied to your credit card or original payment method, within 14 days.
Exchanges
If for some reason you want to exchange your product, maybe for a different clothing size. You must get in touch first and we will walk you through the steps.
Please do not send your purchase back to us unless we have given you permission.
The product arrived well, and it is great. My first expensive microphone and I am very happy with the functions of it. The appearance is beautiful, it has input for phone and USB. Works excellently well on the computer. Unfortunately it took a little longer than the agreed to arrive, and I had to pay the customs fee, I believe that this is not the seller's fault, but if you are thinking about buying it is good to know that you are at risk. But even with the tax, its price is cheaper than the stores in Brazil, so it's really worth it. Another detail is also that the box came a little dented, it probably happened in the transport, but I would recommend the seller to wrap the box in a bubble wrap so as not to run any risk of damaging the product.
Very good this microphone, the audio comes out clean without any kind of noise. Super recommend
Shvidka delivery. the packaging is good, but the product is high.
Box, ale microfon tsiliy. The sound is a monster, recommend
Exactly good, I'm doing it live with him. It is perfect for real but recommend use with articulated arm
El micrófono es precioso, no pesa nada y el sonido es una locura. Lo compré para videos de ASMR y se escucha genial a una distancia donde no lo mantienes muy cerca de ti, entonces tenerlo cerca es otro nivel. Sí apaga el ruido fuerte del exterior y es súper fácil de usar la primera vez que lo usas. Lo recomiendo ampliamente, vale cada centavo.
Чудовий товар! Прибув вчасно та добре запакований. Якість відповідає опису, все працює відмінно. Вже деякий час користуюся – жодних нарікань. Матеріали виглядають міцними, а дизайн приємний. Продавець ввічливий і швидко відповідає. Відмінне співвідношення ціни та якості. Рекомендую!
Все чудово. Мікрофон гарний. Був придбаний в якості подарунка. Думаю, що іменинник буде задоволений. Рекомендую.
Микрофон хороший но направленный, цвета подсветки очень ограничены в количестве. Нужного может не оказаться (например фиолетового нет)
The microphone is beautiful and with a good finish. Shipment was fast, arriving in 10 days in São Paulo. Easy to use, being plug and play only. Has a volume regulator on the back, a color adjustment and headphone jack. Very simple and I practice.
Хороший товар все соответствует описанию хороший продавец ответит на все вопросы рекомендую к покупке
Very fast delivery, I bought April 15, arrived in exact 10 days! Excellent microphone, great construction. Is exactly as described in the image, impeccable sound. I bought it to make BandLab recordings and felt like I was in a professional studio. Amazing colors, congratulations to the seller. * Only a detail of the box come a little crumpled *
Quite well, it sounds spectacular in terms of the price, I have it very complete about 30cm from me and it listens to me very well, already fixing its settings. I will buy again if it fails me
Is working perfectly, I really like the audio, I recommend to buy
Great microphone, very well built, the sound is great, no hiss or noise, very easy to use, the best cost benefit today! Arrived very fast, well packed.
Excellent microphone. The product is really very good, I recommend this seller. The delivery was very fast. Congratulations on the product and agility in the service.
Arrived in perfect condition, it took a while to arrive.
Very good for those who want to record, the audio is clean and looks great in recording
Muito bom, recomendo.
Excelente microfone
ми микрофон пришёл раньше срока и хочется сказать что он в хорошем качестве и он выполнит все мои требования и он подходит для стримов покупался он тоже для стримов поэтому очень доволен товаром продавец хороший и хочется сказать что в коробке он пришёл хоть и не оригинальный но всё же в хорошем качестве и очень хорошая защита
Отличный микрофон
Microphone with perfect audio very good recommend very much arrived very fast
Exelent product, great seller and super fast delivery! Came very well stored in a top box. 1st line product congratulations!
Приїхав цілий, працює) Якість запису гарна, з своїми задачами справляється на ура. Вцілому товаром задоволений