SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than offering our customers great value and service. We will continue to grow to meet the needs of all our customers, offering service beyond all expectations anywhere in the world.
How do you send packages?
Packages from our warehouse in China will be sent by ePacket or EMS, depending on the weight and size of the product. Packages shipped from our US warehouse are shipped via USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we cannot ship to. If you are located in one of these countries, we will contact you.
What about customs clearance?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated shipping time |
| United States |
10-30 Business Days |
| Canada, Europe |
10-30 Business Days |
| Australia, New Zealand |
10-30 Business Days |
| Central and South America |
15-30 Business Days |
| Asia |
10-20 Business Days |
| Africa |
15-45 Business Days |
*This does not include the 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order has shipped containing your tracking information. If you do not receive tracking information within five days, please contact us.
My tracking says "no information available at this time".
For some shipping companies, it takes 2-5 business days for the tracking information to be updated in the system. If your order was placed more than 5 business days ago and there is still no information about your tracking number, please contact us.
Will my items be shipped in a package?
For logistical reasons, items from the same purchase are sometimes sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we'll do our best to help.
RETURNS
Order cancellation
All orders can be canceled until shipped. If your order has been paid for and you need to make a change or cancel an order, please contact us within 12 hours. Once the packing and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our number 1 priority. Therefore, you may request a refund or reshipment of ordered products if:
- If you did no receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or resend.
- If you do not like the product you received, you can request a refund, but you must return it at your expense and the item is unusable.
We do not issue a refund if:
- Your order did not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of Marcas & Marketing (i.e., unauthorized by customs, delayed by a natural disaster) .
- Other exceptional circumstances beyond the control of https://marcasemarketing.com
*You can submit refund requests within 15 days after the guaranteed delivery time (45 days) expires. You can do this by sending a message on the Contate Us page
If you are approved for a refund, the refund will be processed and a credit will automatically be applied to your credit card or original payment method, within 14 days.
Exchanges
If for some reason you want to exchange your product, maybe for a different clothing size. You must get in touch first and we will walk you through the steps.
Please do not send your purchase back to us unless we have given you permission.
The best!
Wonderful stab.
Best gimbal I have ever used will serve and a lot for my professional activities.
Worked well all good
The stabilizer is excellent. Makes your case stably
Good
Extraordinary!!! Fantastic!! Wonderful!!! Even the box came fragrant! AI works perfectly!! Will become my assistant for the making offs of my portrait sessions
All right.
I'm so satisfied, very good gimbal. Recommended ! very good store, I recommend to buy from this seller. He always were available, attentive and replied to my messages and help me . thank you
Everything came. Marvelously if I and for the maximum of complex they reduced the Cina by 30 rubles in addition to coupons. Through those that I like will pay tax in nimechchini. The year-old. By paying 12.44 VRO. All the time was cheaper to take here
Nice product! I recommend!
All very well. Even the store sent a usb-c cable to lightning that wasn't supposed to come, or so the box says. Very well packed. In perfect condition.
Excellent ProductArrived in Saudi Arabia within a week + free cable was put for iPhone thanks to the store❤* The present document is being issued without formal editing.
Gimbal very well done, it seems to be very resistant, perfect stability, only thing is that the app is not connecting, but perfect the device, also impeccable box, briefcase with great finish, I found it strange that the button indication stickers came kind of cool. Had Taxation
Excellent product store note 1000 arrived very fast in perfect condition thank you is to be congratulated
All good
Gimbal feels durable and compact. About to start testing. Arrived in 16days. Seller highly recommended
Love it but the new delivery service is not acceptable as I have a hard time collecting it. It send to random location.
Everything is fine, I'm learning. Delivery is fast, only local pick-up points have failed.
✌️
Right now, everything's great.
Top of the top, note 1000.
I have not tried it yet, but it arrived earlier than reported and in perfect condition, with all the accessories
Excellent product, had previously had an OSMO Mobile 6, but without a doubt the Hohem is superior in all aspects! 100% recommended and quickly arrived in Mexico.
The product arrived in excellent condition, it is just as the post, very good the stabilizer