SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than offering our customers great value and service. We will continue to grow to meet the needs of all our customers, offering service beyond all expectations anywhere in the world.
How do you send packages?
Packages from our warehouse in China will be sent by ePacket or EMS, depending on the weight and size of the product. Packages shipped from our US warehouse are shipped via USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we cannot ship to. If you are located in one of these countries, we will contact you.
What about customs clearance?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated shipping time |
| United States |
10-30 Business Days |
| Canada, Europe |
10-30 Business Days |
| Australia, New Zealand |
10-30 Business Days |
| Central and South America |
15-30 Business Days |
| Asia |
10-20 Business Days |
| Africa |
15-45 Business Days |
*This does not include the 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order has shipped containing your tracking information. If you do not receive tracking information within five days, please contact us.
My tracking says "no information available at this time".
For some shipping companies, it takes 2-5 business days for the tracking information to be updated in the system. If your order was placed more than 5 business days ago and there is still no information about your tracking number, please contact us.
Will my items be shipped in a package?
For logistical reasons, items from the same purchase are sometimes sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we'll do our best to help.
RETURNS
Order cancellation
All orders can be canceled until shipped. If your order has been paid for and you need to make a change or cancel an order, please contact us within 12 hours. Once the packing and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our number 1 priority. Therefore, you may request a refund or reshipment of ordered products if:
- If you did no receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or resend.
- If you do not like the product you received, you can request a refund, but you must return it at your expense and the item is unusable.
We do not issue a refund if:
- Your order did not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of Marcas & Marketing (i.e., unauthorized by customs, delayed by a natural disaster) .
- Other exceptional circumstances beyond the control of https://marcasemarketing.com
*You can submit refund requests within 15 days after the guaranteed delivery time (45 days) expires. You can do this by sending a message on the Contate Us page
If you are approved for a refund, the refund will be processed and a credit will automatically be applied to your credit card or original payment method, within 14 days.
Exchanges
If for some reason you want to exchange your product, maybe for a different clothing size. You must get in touch first and we will walk you through the steps.
Please do not send your purchase back to us unless we have given you permission.
Super reliable store fast delivery and in perfect conditions. I recommend it.
Good :) I think I'm good at moving and I'm good at it.
Perfect, it was scheduled for the 21st of August 9 arrived very fast!!!
Very beautiful
An excellent stabilizer, but you can't call it compact, if you take it for both a smartphone and a GoPro-just a cool thing! There is still a module left to buy for it and there will be a kit, since it is possible. It's nice to buy it on sale with a coupon, 2000 p cheaper
Very good! Thank you
Couldn’t be any better than this love it
Excellent and fast
When I received it, the packaging was very good, and the initial function check was no problem.
Perfectly as described the content of the chosen option. Some tests have been done and the equipment is working as expected.
Very good! Worth It
This is a spectacle, worth every penny, buy this device, a pity that I bought it separate from the sensor, and when I bought the sensor, it worked sonente once, because it is no longer turning on the white light and the RGB and does not even follow the movements anymore, I'm making a video to send to Hoem.
Very fast store, delivered in 11 days in Brazil, perfect product, from packaging, working, is another level, worth every penny, DJI never again!
BeautifulI only had a problem with the parcel but the store was very kind in giving me help and information and I was able to solve it excellent service I recommend it I am happy with my purchase
It arrived within time, the product looks great.
It is wonderful, it works perfect, it is difficult to get used a little because it has many functions, but it is very good and already knowing everything is easy to use, it stabilizes perfect I love it arrived in perfect 10/10 condition
23 Best submersible
In general I liked the device. For me it is redundant, but I really wanted to have tracking by the forces of a stabilizer, which the stabilizer copes with more than. It will not be possible to supplement when a possible event occurs, so please note that the handle with soft-touch, which is good at the beginning of operation, but then it will begin to slide in parts and stick to your hands. It's good if I'm wrong.
Super thank you very pro and especially fast considering the distance.
If you are using an Android phone, you must purchase it. The Hohem Joe app is supported for 4K 60 frames. The best
Very nice & working perfectly. Fast delivery. 1 week arrived NZ. Highly recommend.
I haven't tried it yet but it looks super good
Top of more, recommend
Best gimbal today!! Congratulations to Hoem
Totally excellent!