SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than offering our customers great value and service. We will continue to grow to meet the needs of all our customers, offering service beyond all expectations anywhere in the world.
How do you send packages?
Packages from our warehouse in China will be sent by ePacket or EMS, depending on the weight and size of the product. Packages shipped from our US warehouse are shipped via USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we cannot ship to. If you are located in one of these countries, we will contact you.
What about customs clearance?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated shipping time |
| United States |
10-30 Business Days |
| Canada, Europe |
10-30 Business Days |
| Australia, New Zealand |
10-30 Business Days |
| Central and South America |
15-30 Business Days |
| Asia |
10-20 Business Days |
| Africa |
15-45 Business Days |
*This does not include the 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order has shipped containing your tracking information. If you do not receive tracking information within five days, please contact us.
My tracking says "no information available at this time".
For some shipping companies, it takes 2-5 business days for the tracking information to be updated in the system. If your order was placed more than 5 business days ago and there is still no information about your tracking number, please contact us.
Will my items be shipped in a package?
For logistical reasons, items from the same purchase are sometimes sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we'll do our best to help.
RETURNS
Order cancellation
All orders can be canceled until shipped. If your order has been paid for and you need to make a change or cancel an order, please contact us within 12 hours. Once the packing and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our number 1 priority. Therefore, you may request a refund or reshipment of ordered products if:
- If you did no receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or resend.
- If you do not like the product you received, you can request a refund, but you must return it at your expense and the item is unusable.
We do not issue a refund if:
- Your order did not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of Marcas & Marketing (i.e., unauthorized by customs, delayed by a natural disaster) .
- Other exceptional circumstances beyond the control of https://marcasemarketing.com
*You can submit refund requests within 15 days after the guaranteed delivery time (45 days) expires. You can do this by sending a message on the Contate Us page
If you are approved for a refund, the refund will be processed and a credit will automatically be applied to your credit card or original payment method, within 14 days.
Exchanges
If for some reason you want to exchange your product, maybe for a different clothing size. You must get in touch first and we will walk you through the steps.
Please do not send your purchase back to us unless we have given you permission.
Top of more, recommend
Best gimbal today!! Congratulations to Hoem
Totally excellent!
I so happy! beautiful ❤️
It came to Me in exactly one month and 2 Days to Mexico Yucatan. But in excellent condition. Note that you may pay taxes for the product and for the postal service (if you request it with regular shipping). But very happy with the product.
Amazing product!!! Very good!!! Seller very fast on shipping.
Great store, great communication, very responsive. Delivery was fast and the box arrived intact. Great product, and the price was really good. The seller even included the charging cable for iPhone according to my request with no charge. Thank you for everything.
Very good
Wonderful store. Took all doubts and made the quick post! I super recommend the Hoem M6! Premium product that makes every penny worth. Soon I will make a lot of videos and start investing in social networks! Follow me there and help me: Arlin. officer
Good everything excellent with good weather and packing and everything ok thank you very much greetings
Very angry! Top technology too much!!! Very easy to use
Looks good, so far everything in order, fast shipping
Fast and very good store! Arrived in Brazil with 12 days! Well packed! I will test after better product description!
Cool and technologically advanced.
Nice product, and many thanks to the store for quick delivery and support.
Delivered very fast, less than 10 days, super happy excellent product with the purchase
Packaging in perfect condition. Works according to expectations. Tested in various recording environments such as indoor and outdoor and no problem. It is difficult to get used to some mechanics but everything is practice and skill. In general, I 10/10 recommend the camera IA to use the mobile's camera base application or in my case use it for direct from different social networks. In addition, the focus is also very useful although be careful if you are too close it can end up tiring your eyesight.
I arrived super fast before delivery super well
It reached Me in a short time and in good condition. All the accessories and the box are like new, without any scratches. I'm testing it and so far everything works at a hundred.
Excellent product really. .. Superb stabilisation, easy functions, I am very satisfied ..
Excelente
excelente
lindo
item arrived 2weeks early, so excited. Item is as described. Haven't tested it yet
Very well, the order arrived. Satisfied.