SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than offering our customers great value and service. We will continue to grow to meet the needs of all our customers, offering service beyond all expectations anywhere in the world.
How do you send packages?
Packages from our warehouse in China will be sent by ePacket or EMS, depending on the weight and size of the product. Packages shipped from our US warehouse are shipped via USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we cannot ship to. If you are located in one of these countries, we will contact you.
What about customs clearance?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated shipping time |
| United States |
10-30 Business Days |
| Canada, Europe |
10-30 Business Days |
| Australia, New Zealand |
10-30 Business Days |
| Central and South America |
15-30 Business Days |
| Asia |
10-20 Business Days |
| Africa |
15-45 Business Days |
*This does not include the 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order has shipped containing your tracking information. If you do not receive tracking information within five days, please contact us.
My tracking says "no information available at this time".
For some shipping companies, it takes 2-5 business days for the tracking information to be updated in the system. If your order was placed more than 5 business days ago and there is still no information about your tracking number, please contact us.
Will my items be shipped in a package?
For logistical reasons, items from the same purchase are sometimes sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we'll do our best to help.
RETURNS
Order cancellation
All orders can be canceled until shipped. If your order has been paid for and you need to make a change or cancel an order, please contact us within 12 hours. Once the packing and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our number 1 priority. Therefore, you may request a refund or reshipment of ordered products if:
- If you did no receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or resend.
- If you do not like the product you received, you can request a refund, but you must return it at your expense and the item is unusable.
We do not issue a refund if:
- Your order did not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of Marcas & Marketing (i.e., unauthorized by customs, delayed by a natural disaster) .
- Other exceptional circumstances beyond the control of https://marcasemarketing.com
*You can submit refund requests within 15 days after the guaranteed delivery time (45 days) expires. You can do this by sending a message on the Contate Us page
If you are approved for a refund, the refund will be processed and a credit will automatically be applied to your credit card or original payment method, within 14 days.
Exchanges
If for some reason you want to exchange your product, maybe for a different clothing size. You must get in touch first and we will walk you through the steps.
Please do not send your purchase back to us unless we have given you permission.
Perfect, exactly as I expected! It took a while to arrive and the box came a little crumpled at one end, but the case and the gimbal were intact. Recommend the product and store!
Overtop
Sensational The gimbal, incredible even
A little battered both box but the rest all good.
Innovative and very good
The product arrived in good condition, and the shipping was fast, I arrived at my home in 12 days. So far everything is fine with the product, hopefully everything continues like this.
I 've never used gimbal, but it looks good in many different things.
A lot of bommmmmmmmmmmmmmmm
Cool
Most excellent product, I am more than satisfied since I exceed my expectations by far. It is perfect and super professional, I recommend it very much!
I received it well. Thank you for fast delivery. I don't know how to use it yet.
Excellent service, arrived in less than a week at Miami, product intact
This amazing product I had problems with the parcel but nothing to affect the product the store all 10/10 guaranteed product Mexico atisapan
Perfect product, shipping fast!
The product is very very good. Premium look, Premium parts and Premium parts used. Have tested the product to the fullest and what i can say to the supplier is Excellent and keep up the good job. If you really need a gimble and you dont know which one you can buy, stop wasting time, HOHEM iSteady M6 is the Gimble. Have test and bought alot of gimbles, but this one is different. Thank you hohem
Stab, having cut it off at least shvidko. Packaging, new set. I will do good, I will attach a case for the city. The name of the vimnzhav-pratsyu. I can't say much more, I'll cut the stab in my hands. Fixing the opanovuvati. I will sell a shit!
Very top product, came right as in the description. Congratulations to Hoem for the excellent gimbal
It was delivered to Me in about 15 days.
The best!
Wonderful stab.
Best gimbal I have ever used will serve and a lot for my professional activities.
Worked well all good
The stabilizer is excellent. Makes your case stably
Good
Extraordinary!!! Fantastic!! Wonderful!!! Even the box came fragrant! AI works perfectly!! Will become my assistant for the making offs of my portrait sessions