SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than offering our customers great value and service. We will continue to grow to meet the needs of all our customers, offering service beyond all expectations anywhere in the world.
How do you send packages?
Packages from our warehouse in China will be sent by ePacket or EMS, depending on the weight and size of the product. Packages shipped from our US warehouse are shipped via USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we cannot ship to. If you are located in one of these countries, we will contact you.
What about customs clearance?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated shipping time |
| United States |
10-30 Business Days |
| Canada, Europe |
10-30 Business Days |
| Australia, New Zealand |
10-30 Business Days |
| Central and South America |
15-30 Business Days |
| Asia |
10-20 Business Days |
| Africa |
15-45 Business Days |
*This does not include the 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order has shipped containing your tracking information. If you do not receive tracking information within five days, please contact us.
My tracking says "no information available at this time".
For some shipping companies, it takes 2-5 business days for the tracking information to be updated in the system. If your order was placed more than 5 business days ago and there is still no information about your tracking number, please contact us.
Will my items be shipped in a package?
For logistical reasons, items from the same purchase are sometimes sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we'll do our best to help.
RETURNS
Order cancellation
All orders can be canceled until shipped. If your order has been paid for and you need to make a change or cancel an order, please contact us within 12 hours. Once the packing and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our number 1 priority. Therefore, you may request a refund or reshipment of ordered products if:
- If you did no receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or resend.
- If you do not like the product you received, you can request a refund, but you must return it at your expense and the item is unusable.
We do not issue a refund if:
- Your order did not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of Marcas & Marketing (i.e., unauthorized by customs, delayed by a natural disaster) .
- Other exceptional circumstances beyond the control of https://marcasemarketing.com
*You can submit refund requests within 15 days after the guaranteed delivery time (45 days) expires. You can do this by sending a message on the Contate Us page
If you are approved for a refund, the refund will be processed and a credit will automatically be applied to your credit card or original payment method, within 14 days.
Exchanges
If for some reason you want to exchange your product, maybe for a different clothing size. You must get in touch first and we will walk you through the steps.
Please do not send your purchase back to us unless we have given you permission.
Buena, habrá que probarla en emergencias. Buen porte, buen radio y la luz para emergencias suficiente, probada de noche y todo apagado
Sorprendió su calidad de sonido
Excelente producto
tuve que retirar producto en correos de chile ya que no me lo trajeron.
Genial!!! Perfecta!
En buen estado pero fuera de la fecha de entrega más de una semana de retraso...
snelle levering, netjes verpakt. qua formaat past het in je hand. werkt precies zoals het moet.
excelente. bien ambalado
Прекрасно
Excelente producto! buen material, igual a lo que se muestra . La radio sintoniza súper bien, las luces de la linterna son potentes. Buen tamaño, trae instrucciones en distintos idiomas, incluso en español. La recomiendo 100%.
It works perfect
super
De lujo!!!! Cumple con todas las funciones, se convirtió en mi radio de emergencias favorita!!! Le dan unas cuantas giros a la manivela y funciona de lo mejor. Linterna, sirena de emergencias, radio y Power bank, todo en uno!!!
Muy buen producto, es robusto y todo funciona correctamente
Muy útil y práctica. la he comprado para casos de emergencia y creo que va a cumplir su función. además es pequeña y manejable
ㅈㅋ근ㄱㄷㄱㅈㄷㄱㅈㄱㄷㄱㅈㄷㄱㅈㄱㄷㄱㅈㅅㄱㄷㄱㄷㅇㄱㄷㄱㅈㄱㅊㄱㅈㄱㅊㄱㅈㄱㅈㄱㅈㄱㅈㄱㅈㄷㄱㄷㄱㅊㄱㄷㄱㅈㄱㅂㄷㅈㄱㄷㅂㅈㄱㅇㄱㅇㅈㄱㄱㄷㅈㄱ극ㄷㅂㅈㄷㄱ ㄱ딪ㄱㄷㄱㄱㅈㄷㄱㄷㄱㅈㅣㄱ짙ㄱㅈㄱㅈㄱㅈ
Tamaño correcto , buen sonido. Carga bien con la manivela, con luz solar no he probado. Aspecto robusto. Me ha gustado
De momento funciona bien, la radio capta muchas emisoras y las linternas son potentes, parece que merece la pena.
трохи менший як я думав,але працює ,генератор заряжає,єфем лове,два фонарика працює,мобілку заряжає ,дякую
Me encanta ya la he comprado 2 veces
Sehr gute, funktionierte rádio, bin zufrieden, ich empfehle.
Demasiado buena, la recomiendo 100%
Het is wel prijzig maar ik ben er blij mee. en sneller ontvangen
enamorada del producto, me encantó. muy práctico cumple con todas las expectativas, la radio funciona bien, la batería portátil, las luces led 100/100
Dział dobrze funkcionalne