SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than offering our customers great value and service. We will continue to grow to meet the needs of all our customers, offering service beyond all expectations anywhere in the world.
How do you send packages?
Packages from our warehouse in China will be sent by ePacket or EMS, depending on the weight and size of the product. Packages shipped from our US warehouse are shipped via USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we cannot ship to. If you are located in one of these countries, we will contact you.
What about customs clearance?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated shipping time |
| United States |
10-30 Business Days |
| Canada, Europe |
10-30 Business Days |
| Australia, New Zealand |
10-30 Business Days |
| Central and South America |
15-30 Business Days |
| Asia |
10-20 Business Days |
| Africa |
15-45 Business Days |
*This does not include the 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order has shipped containing your tracking information. If you do not receive tracking information within five days, please contact us.
My tracking says "no information available at this time".
For some shipping companies, it takes 2-5 business days for the tracking information to be updated in the system. If your order was placed more than 5 business days ago and there is still no information about your tracking number, please contact us.
Will my items be shipped in a package?
For logistical reasons, items from the same purchase are sometimes sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we'll do our best to help.
RETURNS
Order cancellation
All orders can be canceled until shipped. If your order has been paid for and you need to make a change or cancel an order, please contact us within 12 hours. Once the packing and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our number 1 priority. Therefore, you may request a refund or reshipment of ordered products if:
- If you did no receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or resend.
- If you do not like the product you received, you can request a refund, but you must return it at your expense and the item is unusable.
We do not issue a refund if:
- Your order did not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of Marcas & Marketing (i.e., unauthorized by customs, delayed by a natural disaster) .
- Other exceptional circumstances beyond the control of https://marcasemarketing.com
*You can submit refund requests within 15 days after the guaranteed delivery time (45 days) expires. You can do this by sending a message on the Contate Us page
If you are approved for a refund, the refund will be processed and a credit will automatically be applied to your credit card or original payment method, within 14 days.
Exchanges
If for some reason you want to exchange your product, maybe for a different clothing size. You must get in touch first and we will walk you through the steps.
Please do not send your purchase back to us unless we have given you permission.
Exceeded my expectations they are very muuuy cute, everyone asks me where I got them
Excellent headphones. Is as is described. The material is great and the sound is very enveloping... I recommend it.
Are cool somewhat slow as always but does not disappoint at all
I arrived super fast and in excellent condition. The truth is an item that I highly recommend and without a doubt I would buy it again the headphones will be heard super well store recommended 100%
Good design, brings two sound modes music and game, and the controls are Touch
Excellent product, good durable material and sound and bass better than I thought
They arrived early and very well cared for, I am very happy with this purchase
Excellent materialBut to play if I was disappointed with latency
I bought two, one for my husband and others for me, the headphones came out very good, they work well, they arrived at my home without problems before and their battery lasts a long time.
Heavy and identical to the photos. Just did a test. The sound is very good. To see the other possibilities later.
They arrived in Mexico in less than 10 days. They hear very well, they don't cancel the outside sound totally and they can be good at running because of it.
Thank you very much, I received the order and I loved it according to the picture and description. If they were worth it
Excellent product and very fast delivery will arrive in a week
Very good item, very well packed, delivery in less than 15 days
I charm super good finish good sound x the price
Thank you came a good price to consider that the treble is not very good in the calls indicate that it is sometimes stolen
I quite liked the model, unfortunately and unfortunately those that came to me did not work but the resolution of the problem was very good
Received hearing aids meet the description, working at % 100
Delivered on time. Packed well. Without damage. Work perfectly. The sound is great. The box is very beautiful, you can safely take it as a gift.
Great. Good sound. From mobile and tablet somewhat fair in volume, from the PC very well. Solid construction, the opening system ingenious but improvable (if you do not notice it can be open and the LEDs on) very satisfied to +++
Incredible the order arrived in 14 days to Arequipa Peru with free shipping, very nice headphones, sublime sound, nothing more to order from some monster. Thank you
Surpassed the expectations, volume in 45% and is enough, tested in extremely noisy environment he with this volume was already high enough,
Very good hunger, has 2 type gamer and music you choose which option you want to use. I was taxed at 55 reias Grace government in love. taking it all right.
The product arrived very well packed and arrived before the scheduled time. Is beautiful and matches the product advertising image. Thank you very much.
Very nice headphones and decent donated. Don't expect low. But yes u sound clear