SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than offering our customers great value and service. We will continue to grow to meet the needs of all our customers, offering service beyond all expectations anywhere in the world.
How do you send packages?
Packages from our warehouse in China will be sent by ePacket or EMS, depending on the weight and size of the product. Packages shipped from our US warehouse are shipped via USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we cannot ship to. If you are located in one of these countries, we will contact you.
What about customs clearance?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated shipping time |
| United States |
10-30 Business Days |
| Canada, Europe |
10-30 Business Days |
| Australia, New Zealand |
10-30 Business Days |
| Central and South America |
15-30 Business Days |
| Asia |
10-20 Business Days |
| Africa |
15-45 Business Days |
*This does not include the 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order has shipped containing your tracking information. If you do not receive tracking information within five days, please contact us.
My tracking says "no information available at this time".
For some shipping companies, it takes 2-5 business days for the tracking information to be updated in the system. If your order was placed more than 5 business days ago and there is still no information about your tracking number, please contact us.
Will my items be shipped in a package?
For logistical reasons, items from the same purchase are sometimes sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we'll do our best to help.
RETURNS
Order cancellation
All orders can be canceled until shipped. If your order has been paid for and you need to make a change or cancel an order, please contact us within 12 hours. Once the packing and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our number 1 priority. Therefore, you may request a refund or reshipment of ordered products if:
- If you did no receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or resend.
- If you do not like the product you received, you can request a refund, but you must return it at your expense and the item is unusable.
We do not issue a refund if:
- Your order did not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of Marcas & Marketing (i.e., unauthorized by customs, delayed by a natural disaster) .
- Other exceptional circumstances beyond the control of https://marcasemarketing.com
*You can submit refund requests within 15 days after the guaranteed delivery time (45 days) expires. You can do this by sending a message on the Contate Us page
If you are approved for a refund, the refund will be processed and a credit will automatically be applied to your credit card or original payment method, within 14 days.
Exchanges
If for some reason you want to exchange your product, maybe for a different clothing size. You must get in touch first and we will walk you through the steps.
Please do not send your purchase back to us unless we have given you permission.
They are perfect and they look very good the delivery was quick to wait for the rains to use them
Now I can put on white sneakers at parties
They look great now I need to try them, I hope they are luxurious
These fit over my size 5 Skechers perfectly and they’re easy to walk in. I keep them in a plastic bag in my truck for rainy days.
nickel
The measures coincide with the real ones.
The product has been received by you
I improve my expectations, very good and elastic I occupy them with motorcycle boots and normal sneakers, when asking for the size to be 1 more, I am 42 and 43 I asked and it is perfect (and) recommended 100% will buy again
Excellent fulfills its function, I wear the 8th Mexican 1/2 and I asked for the 2XL and it was very tight with mother, I arrived before the indicated date, thank you.
arrive on time, fit well
A++++++++++++++++++++++++ Thank you!
I ordered it a little bigger and fits very well. Great product.
Great
thank you so much for arrived safely today
The item arrived somewhat late, well packed and in excellent condition and equal to store's description
Excellent! To adapt it to footwear it is advisable to ask for one or two larger numbers, so you can use it simultaneously in rainy weather. Very good silicone
These rain boots are awesome. They fit over my shoes perfectly.
The product complies with what it promotes. For that moment everything is fine, it is necessary to use it and to be able to check its durability.
I love the item
top!
The sizes fit just right, sit tight as overshoes, delivery to DE 10 days.