SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than offering our customers great value and service. We will continue to grow to meet the needs of all our customers, offering service beyond all expectations anywhere in the world.
How do you send packages?
Packages from our warehouse in China will be sent by ePacket or EMS, depending on the weight and size of the product. Packages shipped from our US warehouse are shipped via USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we cannot ship to. If you are located in one of these countries, we will contact you.
What about customs clearance?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated shipping time |
| United States |
10-30 Business Days |
| Canada, Europe |
10-30 Business Days |
| Australia, New Zealand |
10-30 Business Days |
| Central and South America |
15-30 Business Days |
| Asia |
10-20 Business Days |
| Africa |
15-45 Business Days |
*This does not include the 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order has shipped containing your tracking information. If you do not receive tracking information within five days, please contact us.
My tracking says "no information available at this time".
For some shipping companies, it takes 2-5 business days for the tracking information to be updated in the system. If your order was placed more than 5 business days ago and there is still no information about your tracking number, please contact us.
Will my items be shipped in a package?
For logistical reasons, items from the same purchase are sometimes sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we'll do our best to help.
RETURNS
Order cancellation
All orders can be canceled until shipped. If your order has been paid for and you need to make a change or cancel an order, please contact us within 12 hours. Once the packing and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our number 1 priority. Therefore, you may request a refund or reshipment of ordered products if:
- If you did no receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or resend.
- If you do not like the product you received, you can request a refund, but you must return it at your expense and the item is unusable.
We do not issue a refund if:
- Your order did not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of Marcas & Marketing (i.e., unauthorized by customs, delayed by a natural disaster) .
- Other exceptional circumstances beyond the control of https://marcasemarketing.com
*You can submit refund requests within 15 days after the guaranteed delivery time (45 days) expires. You can do this by sending a message on the Contate Us page
If you are approved for a refund, the refund will be processed and a credit will automatically be applied to your credit card or original payment method, within 14 days.
Exchanges
If for some reason you want to exchange your product, maybe for a different clothing size. You must get in touch first and we will walk you through the steps.
Please do not send your purchase back to us unless we have given you permission.
Box came a little bit damaged, but the product is just as described! Recommend it
The package was damaged, but the product works perfectly! Quieter than my computer and release a lot of water, in addition to having a large capacity. Fast shipping (arrived 3 days earlier than expected). Fully recommended.
Surprised me. Really excellent product for a low price. I recommend to buy
Arrived very fast and (apart from the crushed box) the product is in good condition, easy to use and quiet
If you comply with everything you offer us, it arrived in good condition
package Is damaged and I am not sure is it because of the carrier (overseas express) but I assume it is, because I had few different stuff from different companies in package and they are all damaged. product is not so good cus constantly steaming in the air and everything is full of water around fumigator. colors change as it's explained
As satisfied as possible and I recommend. Quite fast delivery
This is top for your money wire and filter as a gift
I liked it very much now I will try it
The box was smashed, cable loose, but it works very well
I loved it! As is the recommendation I recommend it and I bought another extra for another room
The package arrived in 14 days (as scheduled) and came identical to the announcement.
Although the product is a simple break, I think of shipping, but the costume of sweetness works .. He cooks 3 seconds and relaxes about 3 seconds.
My dear brother, the store owner, I need a simple service from you. If you would be so kind, is it possible to add the tools for the required product, such as the paper shown in the picture sent below?
super objet , ça marche
The monster of the future! Prish duuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuu shvidko! I am satisfied with this. In the city, the yakshchi in the first regime and they are wearing it, then there will be condensation of the dovkol. Ale tsylkom logically. Chudovy Prilad)
A very good product. Very simple to operate and easy to maintain. It makes a very slight noise and the sound of it is similar to that of a clock but without the ticking sound. I used it a lot while asleep and I haven't encountered any problems whatsoever. So it's basically a product I would highly recommend to anyone hesitating around the platform.
The post of doichal harasho, taking away a well-new mail to add to the Oziv⭐⭐⭐⭐⭐
Equal product of description, arrived fast... I liked it and recommend it.
I loved too much, and it comes with a backup filter to change later. Worth a lot
Very good product and arrived long before the agreed date
Very good product. accurate description. highly recommended store. and he sent me an additional cotton swab. thank you very much.
Product in good condition, 1 free filter and the second in the middle of the humidifier, the Ledy lights up very well but I expected the water to fly more
Simple well fulfills its function, it has two modes 1 that plays the direct steam and another that plays alternating time, still do not know if it works without the cable. OBS to turn on his light have to hold the power button.
This thing is cool. Pratsyu, Mai decylka regime Svitla and mozhe pratsyuvati without Svitla, for good Bulo spati. Make noise, let's try.