SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than offering our customers great value and service. We will continue to grow to meet the needs of all our customers, offering service beyond all expectations anywhere in the world.
How do you send packages?
Packages from our warehouse in China will be sent by ePacket or EMS, depending on the weight and size of the product. Packages shipped from our US warehouse are shipped via USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we cannot ship to. If you are located in one of these countries, we will contact you.
What about customs clearance?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated shipping time |
| United States |
10-30 Business Days |
| Canada, Europe |
10-30 Business Days |
| Australia, New Zealand |
10-30 Business Days |
| Central and South America |
15-30 Business Days |
| Asia |
10-20 Business Days |
| Africa |
15-45 Business Days |
*This does not include the 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order has shipped containing your tracking information. If you do not receive tracking information within five days, please contact us.
My tracking says "no information available at this time".
For some shipping companies, it takes 2-5 business days for the tracking information to be updated in the system. If your order was placed more than 5 business days ago and there is still no information about your tracking number, please contact us.
Will my items be shipped in a package?
For logistical reasons, items from the same purchase are sometimes sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we'll do our best to help.
RETURNS
Order cancellation
All orders can be canceled until shipped. If your order has been paid for and you need to make a change or cancel an order, please contact us within 12 hours. Once the packing and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our number 1 priority. Therefore, you may request a refund or reshipment of ordered products if:
- If you did no receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or resend.
- If you do not like the product you received, you can request a refund, but you must return it at your expense and the item is unusable.
We do not issue a refund if:
- Your order did not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of Marcas & Marketing (i.e., unauthorized by customs, delayed by a natural disaster) .
- Other exceptional circumstances beyond the control of https://marcasemarketing.com
*You can submit refund requests within 15 days after the guaranteed delivery time (45 days) expires. You can do this by sending a message on the Contate Us page
If you are approved for a refund, the refund will be processed and a credit will automatically be applied to your credit card or original payment method, within 14 days.
Exchanges
If for some reason you want to exchange your product, maybe for a different clothing size. You must get in touch first and we will walk you through the steps.
Please do not send your purchase back to us unless we have given you permission.
Awesome
Good console to hang out although something small
I arrive super fastMy brother is already putting his hand in hehe recommended 10000%
Fast store I am from São Paulo Brazil and arrived in perfect condition without fee, I recommend to everyone the anbernic is sensational!!!
A 10/10 console, everything was perfect for me and without any failure, I am very happy.
Excellent retro machine. Very good resolution, agile environment and very cool. Brings an infinity of games of many platforms.
The console arrived the day they put and quite well, very cool
Exelent state and no failure
I bought it recommended by a colleague, spectacular very good screen image. To try yet.
Everything perfect.
Good game console, store shipped super fast ! screen is bright, has enough buttons for all games. perfect pocket system.
Everything perfect. The shipment arrived on the date you indicated. The console is going super well and it is as shown in the ad. Highly recommended if you want to play those games you had in your childhood.
Better then expected.
Is beautiful! Nostalgia I recommend the store, everything perfect. I 'd ask for another one again.
Arrived with a broken button ☹️
Bought it as a white elephant gift, I tried it before to make sure it works and I loved it so much i’m going to buy myself one soon! Came super quick too!
Even beautiful I love apart how cheap it is I love it
the console works perfectly, very fast shipping in 14 days. I recommend the store
The shoulder buttons rattle in the shell a lot which makes it feel a bit cheaper than some handhelds, but performance wise is perfect up to ps1, very happy
Very satisfied with this small console, very bright screen, I installed garicos on this one to put my own Roms in French
As described.
Very very cool I love it, it brings many games, it is worth it
fast shipping and nice item.i already tested.reccommended the store
All perfect
I have not tried it yet, it is to give away, I will try it before 15 days have passed in case there is a return