SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than offering our customers great value and service. We will continue to grow to meet the needs of all our customers, offering service beyond all expectations anywhere in the world.
How do you send packages?
Packages from our warehouse in China will be sent by ePacket or EMS, depending on the weight and size of the product. Packages shipped from our US warehouse are shipped via USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we cannot ship to. If you are located in one of these countries, we will contact you.
What about customs clearance?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated shipping time |
| United States |
10-30 Business Days |
| Canada, Europe |
10-30 Business Days |
| Australia, New Zealand |
10-30 Business Days |
| Central and South America |
15-30 Business Days |
| Asia |
10-20 Business Days |
| Africa |
15-45 Business Days |
*This does not include the 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order has shipped containing your tracking information. If you do not receive tracking information within five days, please contact us.
My tracking says "no information available at this time".
For some shipping companies, it takes 2-5 business days for the tracking information to be updated in the system. If your order was placed more than 5 business days ago and there is still no information about your tracking number, please contact us.
Will my items be shipped in a package?
For logistical reasons, items from the same purchase are sometimes sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we'll do our best to help.
RETURNS
Order cancellation
All orders can be canceled until shipped. If your order has been paid for and you need to make a change or cancel an order, please contact us within 12 hours. Once the packing and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our number 1 priority. Therefore, you may request a refund or reshipment of ordered products if:
- If you did no receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or resend.
- If you do not like the product you received, you can request a refund, but you must return it at your expense and the item is unusable.
We do not issue a refund if:
- Your order did not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of Marcas & Marketing (i.e., unauthorized by customs, delayed by a natural disaster) .
- Other exceptional circumstances beyond the control of https://marcasemarketing.com
*You can submit refund requests within 15 days after the guaranteed delivery time (45 days) expires. You can do this by sending a message on the Contate Us page
If you are approved for a refund, the refund will be processed and a credit will automatically be applied to your credit card or original payment method, within 14 days.
Exchanges
If for some reason you want to exchange your product, maybe for a different clothing size. You must get in touch first and we will walk you through the steps.
Please do not send your purchase back to us unless we have given you permission.
Fast delivery. Item as described.
Love this so much. So much nostalgia and efficient design.
So far everything works well. Buttons are good and responsive. Graphics and games all work just fine. Lots of games to go through.
This is one of the best game held devices
As described, for everything to work well now. Have a lot of retro games
Exceeded my expectations grade 10 (PS I was taxed in real 120)
I liked it. Was what I expected. I took advantage of the promo of the 11.11. Runs every game I 've tried. Has good performance. Reached chili rapidisimo
Excellent item!!! Very good design and very good emulation (sound, brightness, etc.)
As described and quick shipping
Everything perfect. The console includes tempered glass and usb cable (not the charger) the games work like a charm and the screen looks great.
Item corresponds to the promised. Well-conditioned and intact packaging. Fast dispatch, arrived earlier than expected.
Spectacular!!! Has arrived perfect and in less than a week. Works perfectly and comes with built-in 64gb memory games.
Works great, it has garlicOS already INSTALLED! fast shipping
Very good console and what memories of rectory room games and Ps1!!!!!!
excelente
Great product, fast sending, to recommend...
Fast delivery accurate product!
Excellent game console, very good image and a considerable amount of games.
Ideal for nostalgic. Ideal for children. Great as a gift. Pleasant to the touch. Good size even if you have a large hand. Make backup of the card as it easily breaks down
Excellent. Only missing Mario and Donkey Kong.
Good console, I just found the screen a little small, it already came with the garlic those installed in dual boot.
Was what I expected. Very beautiful and well built, various cool games. Was purchased out of the shipment as per the class of L and I was taxed in 65% that is, the amount that was outside the Black Friday (311 reais) came out. But even so it was worth it because here in BR they are asking for real 400 in a used one. I recommend it to those who like old games.
This cool. You can put it in Spanish and it includes a screen saver
Very good, exceeded my expectations. Everything came right!!
Excellent Product, works perfectly, good finishes is top!