SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than offering our customers great value and service. We will continue to grow to meet the needs of all our customers, offering service beyond all expectations anywhere in the world.
How do you send packages?
Packages from our warehouse in China will be sent by ePacket or EMS, depending on the weight and size of the product. Packages shipped from our US warehouse are shipped via USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we cannot ship to. If you are located in one of these countries, we will contact you.
What about customs clearance?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated shipping time |
| United States |
10-30 Business Days |
| Canada, Europe |
10-30 Business Days |
| Australia, New Zealand |
10-30 Business Days |
| Central and South America |
15-30 Business Days |
| Asia |
10-20 Business Days |
| Africa |
15-45 Business Days |
*This does not include the 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order has shipped containing your tracking information. If you do not receive tracking information within five days, please contact us.
My tracking says "no information available at this time".
For some shipping companies, it takes 2-5 business days for the tracking information to be updated in the system. If your order was placed more than 5 business days ago and there is still no information about your tracking number, please contact us.
Will my items be shipped in a package?
For logistical reasons, items from the same purchase are sometimes sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we'll do our best to help.
RETURNS
Order cancellation
All orders can be canceled until shipped. If your order has been paid for and you need to make a change or cancel an order, please contact us within 12 hours. Once the packing and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our number 1 priority. Therefore, you may request a refund or reshipment of ordered products if:
- If you did no receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or resend.
- If you do not like the product you received, you can request a refund, but you must return it at your expense and the item is unusable.
We do not issue a refund if:
- Your order did not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of Marcas & Marketing (i.e., unauthorized by customs, delayed by a natural disaster) .
- Other exceptional circumstances beyond the control of https://marcasemarketing.com
*You can submit refund requests within 15 days after the guaranteed delivery time (45 days) expires. You can do this by sending a message on the Contate Us page
If you are approved for a refund, the refund will be processed and a credit will automatically be applied to your credit card or original payment method, within 14 days.
Exchanges
If for some reason you want to exchange your product, maybe for a different clothing size. You must get in touch first and we will walk you through the steps.
Please do not send your purchase back to us unless we have given you permission.
Super Chula!
It needed a month since it was december. Came all good and ready to use. Came with screen protector hidden under the console. :)
great little device!
Very good product, excellent price.
Excellent, recommended
Works well at the moment all perfect brings many games
Very solid workmanship, the console works as it should. Safety glass and charging cable included. Color and description are consistent. I recommend!
Top, an excellent cost benefit and worth every penny.
Exelent here by well-packed mouse looks exelent only to prove it
Juge class, the portable is crushed. I recommend retro Classic before the bath
Perfect to put all the roms up to ps1 buy two extra ssd cards since the one that comes does not deserve to touch it much.
Perfect
Common games like Mario or pang are missing
Great console, I recommend!
Super, it came early and the product is fantastic.
Happy with my purchase. Excited to use it!
The console is great, I like it very much. Świetna konsola - udało mi się kupić na Black Friday za 148,- PLN. Polecam
Great investment, the little ones will enjoy it a lot, it came very quickly.
Tripping the prefix. Having stitched garlicos, everything is old. The rear buttons are about to be worn. Otherwise they didn't take it like that.
To play retro games perfect, for ps1 games does not work
Tremendous product. Comes with many games ready to play
I got it very fast and it was as discribed. So many games from my childhood. I love it.
Excellent product, however it was shipped without consignment and I had to pay absurd customs duty
Chudov console, once adding a card and putting in all the litas of garlic OS. Recommend!
item came pretty quick. games work fine. 2 issues. when I received the item, it had a hairline crack next to the speaker. in 2 days, the crack got bigger. I have not dropped the console as can be seen, there are no damage marks on the outside. I'm not sure what to do in this regards or how to get this fixed. also, pre installed memory card isn't great. it's already sluggish and the console got stuck on opening screen a couple of times.