SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than offering our customers great value and service. We will continue to grow to meet the needs of all our customers, offering service beyond all expectations anywhere in the world.
How do you send packages?
Packages from our warehouse in China will be sent by ePacket or EMS, depending on the weight and size of the product. Packages shipped from our US warehouse are shipped via USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we cannot ship to. If you are located in one of these countries, we will contact you.
What about customs clearance?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated shipping time |
| United States |
10-30 Business Days |
| Canada, Europe |
10-30 Business Days |
| Australia, New Zealand |
10-30 Business Days |
| Central and South America |
15-30 Business Days |
| Asia |
10-20 Business Days |
| Africa |
15-45 Business Days |
*This does not include the 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order has shipped containing your tracking information. If you do not receive tracking information within five days, please contact us.
My tracking says "no information available at this time".
For some shipping companies, it takes 2-5 business days for the tracking information to be updated in the system. If your order was placed more than 5 business days ago and there is still no information about your tracking number, please contact us.
Will my items be shipped in a package?
For logistical reasons, items from the same purchase are sometimes sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we'll do our best to help.
RETURNS
Order cancellation
All orders can be canceled until shipped. If your order has been paid for and you need to make a change or cancel an order, please contact us within 12 hours. Once the packing and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our number 1 priority. Therefore, you may request a refund or reshipment of ordered products if:
- If you did no receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or resend.
- If you do not like the product you received, you can request a refund, but you must return it at your expense and the item is unusable.
We do not issue a refund if:
- Your order did not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of Marcas & Marketing (i.e., unauthorized by customs, delayed by a natural disaster) .
- Other exceptional circumstances beyond the control of https://marcasemarketing.com
*You can submit refund requests within 15 days after the guaranteed delivery time (45 days) expires. You can do this by sending a message on the Contate Us page
If you are approved for a refund, the refund will be processed and a credit will automatically be applied to your credit card or original payment method, within 14 days.
Exchanges
If for some reason you want to exchange your product, maybe for a different clothing size. You must get in touch first and we will walk you through the steps.
Please do not send your purchase back to us unless we have given you permission.
Excellent Product, works perfectly, good finishes is top!
Very good product. Worth it. Very well built. In Brazil I was taxed but even with the taxes it was worth the purchase too much.
Seller fast shipping same day arrived in perfect condition and well packed here in Brazil the console is excellent recommend to everyone!!!
Amazing machine, beats PSP by a mile, runs PS games very smoothly, with a ton of games for almost every retro console out there. And it runs games like Resident Evil really well, saving you the pain of emulator and game controller all at once. It should hit off well with the kids.
The console is good so far. Thanks to the store. I would love to buy another one, but now the store doesn't ship to my country lol you guys could fix that tho
Even having the Plus in the market, it is still a great option for the right price. And despite CyberMonday I get there in just 2 weeks. It is so good that my wife asks me for it when I do not occupy it to make a few games hehe
Amazing experience, it was a gift for my brother and he loved it, for putting a hit, you play them are almost all in English and Japanese
All as planned
Fantastic console and solid build, looks beautiful, top store as it arrived within 2 weeks to the UK! 5*****
Has arrived in the estimated time. The console is great and everything to perfection. As they describe it. The store is worth it
Everything is working, secured, I recommend, a lot of games
Awesome little toy! I am an expat from middle east and the unit arrived a week before the expected date! It came with stock and garlic os out of the box. Some of the built in roms are hacked but that is fine. I have built my own rom library on my spare sd card. I get to live my childhood again.
Very good pity not having the SuperMario games
Super Chula!
It needed a month since it was december. Came all good and ready to use. Came with screen protector hidden under the console. :)