SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than offering our customers great value and service. We will continue to grow to meet the needs of all our customers, offering service beyond all expectations anywhere in the world.
How do you send packages?
Packages from our warehouse in China will be sent by ePacket or EMS, depending on the weight and size of the product. Packages shipped from our US warehouse are shipped via USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we cannot ship to. If you are located in one of these countries, we will contact you.
What about customs clearance?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated shipping time |
| United States |
10-30 Business Days |
| Canada, Europe |
10-30 Business Days |
| Australia, New Zealand |
10-30 Business Days |
| Central and South America |
15-30 Business Days |
| Asia |
10-20 Business Days |
| Africa |
15-45 Business Days |
*This does not include the 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order has shipped containing your tracking information. If you do not receive tracking information within five days, please contact us.
My tracking says "no information available at this time".
For some shipping companies, it takes 2-5 business days for the tracking information to be updated in the system. If your order was placed more than 5 business days ago and there is still no information about your tracking number, please contact us.
Will my items be shipped in a package?
For logistical reasons, items from the same purchase are sometimes sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we'll do our best to help.
RETURNS
Order cancellation
All orders can be canceled until shipped. If your order has been paid for and you need to make a change or cancel an order, please contact us within 12 hours. Once the packing and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our number 1 priority. Therefore, you may request a refund or reshipment of ordered products if:
- If you did no receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or resend.
- If you do not like the product you received, you can request a refund, but you must return it at your expense and the item is unusable.
We do not issue a refund if:
- Your order did not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of Marcas & Marketing (i.e., unauthorized by customs, delayed by a natural disaster) .
- Other exceptional circumstances beyond the control of https://marcasemarketing.com
*You can submit refund requests within 15 days after the guaranteed delivery time (45 days) expires. You can do this by sending a message on the Contate Us page
If you are approved for a refund, the refund will be processed and a credit will automatically be applied to your credit card or original payment method, within 14 days.
Exchanges
If for some reason you want to exchange your product, maybe for a different clothing size. You must get in touch first and we will walk you through the steps.
Please do not send your purchase back to us unless we have given you permission.
Everything is fine, pidsvich yaskravo. An improvised handset for a phone. The deputy came for 2 tizhna. I recommend the store.
I liked the product
Shvidko came to Ukraine for 18 days. It was packed in a bag and the box was washed away, ALE not much and the product will be tsiliy. To bring juge yaskravo and dotyk garnoi iacostei plastic. I recommend it.
Awesome
Everything is good, shvidko, pratsyu came, the number of zminyu, to the sounds of such a reaction, in terms of brightness is not so much in the photo, ale I am now.
I arrived in Portugal very quickly. The package is securely packed. It can either be installed vertically, like columns, or you can stylishly attach a mount as I did on the back of the screen. There's a special feature that takes a bit of time to turn on the light. But once it's on, it quickly responds to color analysis. The only downside is the short cord, because of which I couldn't place it in a way that it would be hidden
All great. Goods ahead of time on the plus side
Very nice product. The only thing that surprised me was the reaction to the music/microphone... I thought it would react a little differently. But overall I rate 5 + :) The app works without any problem.
Arrived in 10 days, good product for the price
Very good product, only very low brightness
everything works, but two boxes arrived, and both with damage
Well connected with Bluetooth.
Just arrive… They are fantastic… color a lot of the environment and make a lot of atmosphere .. The option to rhythm with the music and really spectacular .. I will definitely buy others.
Great lights, easy install. Wish I could control from PC.
It's a good product, not too bright but it works well, control it through ur phone , very easy to connect. got here in time and came well packed!
Great service, lights make our 82” TV look much better, normally just a boring black space , very pleased and fantastic value, thank you
Quite enough
good
This product is great alternative to govee lamps. Works fine, seamlessly connected to mobile app. I love it!
Meets expectations
Super
Fantastic
Good
As mentioned, convenient to use and easy with the app very beautiful…
Good.