SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than offering our customers great value and service. We will continue to grow to meet the needs of all our customers, offering service beyond all expectations anywhere in the world.
How do you send packages?
Packages from our warehouse in China will be sent by ePacket or EMS, depending on the weight and size of the product. Packages shipped from our US warehouse are shipped via USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we cannot ship to. If you are located in one of these countries, we will contact you.
What about customs clearance?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated shipping time |
| United States |
10-30 Business Days |
| Canada, Europe |
10-30 Business Days |
| Australia, New Zealand |
10-30 Business Days |
| Central and South America |
15-30 Business Days |
| Asia |
10-20 Business Days |
| Africa |
15-45 Business Days |
*This does not include the 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order has shipped containing your tracking information. If you do not receive tracking information within five days, please contact us.
My tracking says "no information available at this time".
For some shipping companies, it takes 2-5 business days for the tracking information to be updated in the system. If your order was placed more than 5 business days ago and there is still no information about your tracking number, please contact us.
Will my items be shipped in a package?
For logistical reasons, items from the same purchase are sometimes sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we'll do our best to help.
RETURNS
Order cancellation
All orders can be canceled until shipped. If your order has been paid for and you need to make a change or cancel an order, please contact us within 12 hours. Once the packing and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our number 1 priority. Therefore, you may request a refund or reshipment of ordered products if:
- If you did no receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or resend.
- If you do not like the product you received, you can request a refund, but you must return it at your expense and the item is unusable.
We do not issue a refund if:
- Your order did not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of Marcas & Marketing (i.e., unauthorized by customs, delayed by a natural disaster) .
- Other exceptional circumstances beyond the control of https://marcasemarketing.com
*You can submit refund requests within 15 days after the guaranteed delivery time (45 days) expires. You can do this by sending a message on the Contate Us page
If you are approved for a refund, the refund will be processed and a credit will automatically be applied to your credit card or original payment method, within 14 days.
Exchanges
If for some reason you want to exchange your product, maybe for a different clothing size. You must get in touch first and we will walk you through the steps.
Please do not send your purchase back to us unless we have given you permission.
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Received but not yet used
ok
Arrived on time and well packed. Working perfectly. I recommend
It works perfectly gives to connect in the Tuya app.
Item and delivery time as described
My daughter's virobnik. To the next seller. I check on the city of Russia. Two cases of the order to show absolutely the average temperature and the region. Accumulori will sit juge well.
Wonderful the device, simple and functional good size.
Loved!
ok
Excellent Seller. Aya +++
OK
Numbers look good, it looks pretty precious and it's comfortable and easy to connect.
I'm very satisfied, thanks.
Works perfectly.
Very nice thermometer. I use it at home and recommend it. I will buy one more for the bathroom
good
Works and looks as described. I can't tell about battery lasting yet since it works only 1 week up to now.
Packaging was damaged during transportation and even case of the thermometer was partly open, but after assembling unit it works as expected
ok
Product version WiFi arrived well. Uses 3 AAA batteries, which do not accompany. Easy to import/connect in the Tuya app. In the Tuya app shows temperature and humidity. In the app Alexa only shows humidity (prints of both screens attached). To ascend "backlight" just run your hand/finger on the device. By contact, it is not push button.
Greta device
Product looks good and as in pictures
TopIt is small size but really convenient. We can see the temperature humidity. We are satisfied with this purchase. Buy with your eyes closed
I am very satisfied with the supplied Thermometer, nice large display
Article as described and photos. Easy to install and configure. Good packaging and fast shipping. Recommended!