SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than offering our customers great value and service. We will continue to grow to meet the needs of all our customers, offering service beyond all expectations anywhere in the world.
How do you send packages?
Packages from our warehouse in China will be sent by ePacket or EMS, depending on the weight and size of the product. Packages shipped from our US warehouse are shipped via USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we cannot ship to. If you are located in one of these countries, we will contact you.
What about customs clearance?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated shipping time |
| United States |
10-30 Business Days |
| Canada, Europe |
10-30 Business Days |
| Australia, New Zealand |
10-30 Business Days |
| Central and South America |
15-30 Business Days |
| Asia |
10-20 Business Days |
| Africa |
15-45 Business Days |
*This does not include the 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order has shipped containing your tracking information. If you do not receive tracking information within five days, please contact us.
My tracking says "no information available at this time".
For some shipping companies, it takes 2-5 business days for the tracking information to be updated in the system. If your order was placed more than 5 business days ago and there is still no information about your tracking number, please contact us.
Will my items be shipped in a package?
For logistical reasons, items from the same purchase are sometimes sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we'll do our best to help.
RETURNS
Order cancellation
All orders can be canceled until shipped. If your order has been paid for and you need to make a change or cancel an order, please contact us within 12 hours. Once the packing and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our number 1 priority. Therefore, you may request a refund or reshipment of ordered products if:
- If you did no receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or resend.
- If you do not like the product you received, you can request a refund, but you must return it at your expense and the item is unusable.
We do not issue a refund if:
- Your order did not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of Marcas & Marketing (i.e., unauthorized by customs, delayed by a natural disaster) .
- Other exceptional circumstances beyond the control of https://marcasemarketing.com
*You can submit refund requests within 15 days after the guaranteed delivery time (45 days) expires. You can do this by sending a message on the Contate Us page
If you are approved for a refund, the refund will be processed and a credit will automatically be applied to your credit card or original payment method, within 14 days.
Exchanges
If for some reason you want to exchange your product, maybe for a different clothing size. You must get in touch first and we will walk you through the steps.
Please do not send your purchase back to us unless we have given you permission.
Great customer service and everyone who is interested in buying one I recommend
Excellent product, only found small, but the material is very good, worth it, super Indico
Hammock and solid fasteners. Tried during an afternoon in the forest and it was perfect! I even recommended some for friends.
Matches. Calmly holds more than a Centner. Complete slings and carbines allow you to quickly and without hitch to hook a hammock. The design feels like three elements consists of: the central strip is the carrier strip, the two lateral ones are supporting, they are freer and often turn out to be partially unspaced if there is no need to wrap up.
Excellent product, my network is 3 meters x 190 meters, very good.
I still haven't tested anymore it seems to be top
Approved, but it could be a little bigger
parfait
Excellent Product!!
150 kg OK
The same as for the goods. Finish light and compact. Priyshov for a day later. Recommend!
Beautiful, practical and resistant hammock; made of a synthetic fabric that dries fast if wet! Small when folded in the bag, already comes with ribbons to extend the range of the hooks and supported about 97kg without problems, recommend to everyone who wants a practical net, that can be mounted anywhere and can be taken without taking up much space in the luggage!
I haven't had the chance to ride it in my garden yet, but it does bar some nice summer nallows!!
Fast and good material
Ótimo produced.
It's very good. It's small and I haven't used it yet.
Very well
Hammock Super
we love it
Very huge as we wanted! Durable! Thank you!
Exactly as expected.
The hammock is very strong. 70 kg of children hung and ironed on it for a whole week(Three Children 4, 5 and 7 years old)
Top! Super comfortable, lightweight and the Fasten for fixing are super convenient
They cheated 192 kg from the car, the trohas moved, the trimak and not rip, they did not try the Wagu!!!
At the moment everything ok, To see what holds. Very fast shipping