SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than offering our customers great value and service. We will continue to grow to meet the needs of all our customers, offering service beyond all expectations anywhere in the world.
How do you send packages?
Packages from our warehouse in China will be sent by ePacket or EMS, depending on the weight and size of the product. Packages shipped from our US warehouse are shipped via USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we cannot ship to. If you are located in one of these countries, we will contact you.
What about customs clearance?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated shipping time |
| United States |
10-30 Business Days |
| Canada, Europe |
10-30 Business Days |
| Australia, New Zealand |
10-30 Business Days |
| Central and South America |
15-30 Business Days |
| Asia |
10-20 Business Days |
| Africa |
15-45 Business Days |
*This does not include the 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order has shipped containing your tracking information. If you do not receive tracking information within five days, please contact us.
My tracking says "no information available at this time".
For some shipping companies, it takes 2-5 business days for the tracking information to be updated in the system. If your order was placed more than 5 business days ago and there is still no information about your tracking number, please contact us.
Will my items be shipped in a package?
For logistical reasons, items from the same purchase are sometimes sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we'll do our best to help.
RETURNS
Order cancellation
All orders can be canceled until shipped. If your order has been paid for and you need to make a change or cancel an order, please contact us within 12 hours. Once the packing and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our number 1 priority. Therefore, you may request a refund or reshipment of ordered products if:
- If you did no receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or resend.
- If you do not like the product you received, you can request a refund, but you must return it at your expense and the item is unusable.
We do not issue a refund if:
- Your order did not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of Marcas & Marketing (i.e., unauthorized by customs, delayed by a natural disaster) .
- Other exceptional circumstances beyond the control of https://marcasemarketing.com
*You can submit refund requests within 15 days after the guaranteed delivery time (45 days) expires. You can do this by sending a message on the Contate Us page
If you are approved for a refund, the refund will be processed and a credit will automatically be applied to your credit card or original payment method, within 14 days.
Exchanges
If for some reason you want to exchange your product, maybe for a different clothing size. You must get in touch first and we will walk you through the steps.
Please do not send your purchase back to us unless we have given you permission.
Oggetto come da descrizione, spedizione veloce
muy buena calidad,,hoy lo voy a probar
TRES BIEN.MERCI
Excelente!
El producto funciona perfectamente. Las patatas quedan tal como esperaba. La única pega es que con ciertas variedades de patata no sirve porque se rompen, pero no es culpa del producto sino del tipo de patata.
спасибо буду пробовать
...
הכל עובד כמו שצריך מכשיר מצויין
received in good condition. working in good condition
ok
bien reçu merci
Chegou antes, envio rápido, 18 dias para o Brasil. Corta realmente no formato que está na imagem, muito resistente e bem construído
it's work's so great
Szybka dostawa
Works very well
Посилка в Україну прибула за 10 днів. Упакована в звичайний пакет. Тертка на вигляд якісна. Без браку. Відповідно фото на сайті. Користуватися потрібно правильно. Щоб натерти у вигляді фрі, потрібно терти як зазвичай. А щоб натерти у вигляді решітки, то потрібно повертати картоплину кожен раз на 90 градусів. Рекомендую.
Resultado razonable pero no como lo esperado en el anuncio. Algo útil, pero no tan efectivo cómodo parecía.
Wszystko w porządku. Dobra jakość. Tylko trzeba uważać na palce, ostra jest :) Tnie ziemniaczki jak na reklamie. Muszę tylko poćwiczyć i nabrać wprawy .
Bardzo dobra jakość, bardzo dobrze tnie, próbowałam ma ziemniaku, ale też szatkowałam kapustę. Polecam
tengo otros ralladores y funcionan mejor que este. no obstante funciona bien aunque no tan fino
מחיר שווה לכל נפש ללא כל תחרות מוצר מעולה באיכות מעולה!!! מומלץ לקנות מהמוכר הזה ולא לחכות למחירים שיש בארץ
Buena compra. Una manera diferente para presentaciones geniales.
merci beaucoup.
ahora sí después de volverlo a pedir por segunda vez me llegó, su diseño es resistente solo espero y pueda cortar las papas como en las imágenes, llegó en tan solo 7 días a CDMX!
Works great and makes restaurant style waffle fries that my kids love!