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Packages from our warehouse in China will be sent by ePacket or EMS, depending on the weight and size of the product. Packages shipped from our US warehouse are shipped via USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we cannot ship to. If you are located in one of these countries, we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated shipping time |
|---|---|
| United States | 10-30 Business Days |
| Canada, Europe | 10-30 Business Days |
| Australia, New Zealand | 10-30 Business Days |
| Central and South America | 15-30 Business Days |
| Asia | 10-20 Business Days |
| Africa | 15-45 Business Days |
Yes, you will receive an email once your order has shipped containing your tracking information. If you do not receive tracking information within five days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to be updated in the system. If your order was placed more than 5 business days ago and there is still no information about your tracking number, please contact us.
For logistical reasons, items from the same purchase are sometimes sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we'll do our best to help.
All orders can be canceled until shipped. If your order has been paid for and you need to make a change or cancel an order, please contact us within 12 hours. Once the packing and shipping process has started, it can no longer be cancelled.
Your satisfaction is our number 1 priority. Therefore, you may request a refund or reshipment of ordered products if:
We do not issue a refund if:
*You can submit refund requests within 15 days after the guaranteed delivery time (45 days) expires. You can do this by sending a message on the Contate Us page
If you are approved for a refund, the refund will be processed and a credit will automatically be applied to your credit card or original payment method, within 14 days.
If for some reason you want to exchange your product, maybe for a different clothing size. You must get in touch first and we will walk you through the steps.
Please do not send your purchase back to us unless we have given you permission.
Enjoy flexible international shipping services currently operating in over 200 countries worldwide
Arrange your return for a full refund, we have full coverage of our buyer protection
Buy with confidence using the world's most popular and secure payment methods
this is very helpful in winter when the air is dry and the pets fur static
Original, but the cat's hair is getting wet, keep that in mind, some cats are afraid of steam, some are trudging
I arrived ok the product, it is what I expected very confused many grace, totally recommended the seller
Nebulizes the water very well. The charging medium is not USB-C yet.
He likes it very much. Is clean and soft after brushing.
I arrived broken, returned.
Does its function very well at first the Cats miss each other but then they like it
I am not convinced by the steam function, it leaves my cat very wet, and my hair sticks in my hand, with the dry brush, I feel that they do not stick so much. The hair is easily removed but since it is wet, it must be rinsed so that it is completely free of hair. However he fulfills what he promised.
Very good. The cat scares a little with steam, but over time it should get used to it.
Super, I advise both the seller and the product. combed well, soft steam is coming. for summer as an option. I don't know how long it will last.
Excellent product. Really, it takes away more hair than any other conventional brush. I liked it too much and recommend it! And also my cat liked it quite a lot, it's quite soft to the touch.
I love this brush and not pity cats removes a lot of hair
Super collects hair, I have a long-haired cat and can do it, and the cat is delighted because the brush is nice to massage
Super awesome, works like magic. Highly recommend!!!
Works perfectly, see picture below
the brush works great, my car is scared when I push the button for mist, and the vapour is not that dense, but the brush gathers well the fur, great pirchase
I arrive fast and it works perfect, it is like a spa for cats hahaha
The brush is as described and spray the water well, only my cat didn't like it at all!
Good nothing miraculous
I have not tried it yet but it seems everything corresponds with the description, for now everything is fine, thank you
Is wonderful. Prevents the hairs from flying off. They stay glued to the comb and is able to get many more than the cat slightly. And get the hairs out much faster. I recommend it. A discovery
Looks super cool!! Bigger than I expected and in good condition, I still do not try it but I am sure that everything is correct in fact just the bath of my cats is shortly and thus I will raise the result. Highly recommended.
It takes me 12 days to arrive, it looks the same as the photos I still don't throw water to taste it.
Is as shown in the images. I haven't tried it yet.
Very nice, my cats loved the brush, it takes it out and cleans the cat, the steam it lets out is just like an inhaler, it doesn't come out hot and and pretty mushy, it doesn't hurt my cat. , I wanted to put a video but there is no option, I completely showed her...