SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than offering our customers great value and service. We will continue to grow to meet the needs of all our customers, offering service beyond all expectations anywhere in the world.
How do you send packages?
Packages from our warehouse in China will be sent by ePacket or EMS, depending on the weight and size of the product. Packages shipped from our US warehouse are shipped via USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we cannot ship to. If you are located in one of these countries, we will contact you.
What about customs clearance?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated shipping time |
| United States |
10-30 Business Days |
| Canada, Europe |
10-30 Business Days |
| Australia, New Zealand |
10-30 Business Days |
| Central and South America |
15-30 Business Days |
| Asia |
10-20 Business Days |
| Africa |
15-45 Business Days |
*This does not include the 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order has shipped containing your tracking information. If you do not receive tracking information within five days, please contact us.
My tracking says "no information available at this time".
For some shipping companies, it takes 2-5 business days for the tracking information to be updated in the system. If your order was placed more than 5 business days ago and there is still no information about your tracking number, please contact us.
Will my items be shipped in a package?
For logistical reasons, items from the same purchase are sometimes sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we'll do our best to help.
RETURNS
Order cancellation
All orders can be canceled until shipped. If your order has been paid for and you need to make a change or cancel an order, please contact us within 12 hours. Once the packing and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our number 1 priority. Therefore, you may request a refund or reshipment of ordered products if:
- If you did no receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or resend.
- If you do not like the product you received, you can request a refund, but you must return it at your expense and the item is unusable.
We do not issue a refund if:
- Your order did not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of Marcas & Marketing (i.e., unauthorized by customs, delayed by a natural disaster) .
- Other exceptional circumstances beyond the control of https://marcasemarketing.com
*You can submit refund requests within 15 days after the guaranteed delivery time (45 days) expires. You can do this by sending a message on the Contate Us page
If you are approved for a refund, the refund will be processed and a credit will automatically be applied to your credit card or original payment method, within 14 days.
Exchanges
If for some reason you want to exchange your product, maybe for a different clothing size. You must get in touch first and we will walk you through the steps.
Please do not send your purchase back to us unless we have given you permission.
The child is very fond of ~!!! The product is strong, the speed is faster than I thought, and the motor power is good, so I am very satisfied ~!
It was delivered safely. I arrived 11 days later than the scheduled delivery date, so I couldn't give it as a birthday present on time, but the kids love it so much. It's funny. The sound is also neatly good, and when you hit your side, the doll bounces. The car is so nice to charge with Type C. The remote control has a battery in and the stick moves a little clunkily, but it's not uncomfortable at all. The adults are funny too. Wow ~ That's great!!
It's so fun to play with the kids.
I have a good jam to play with a child ~~
Faster than you think and jam ~~
perfect! all working well So much fun!!
The product has arrived intact. Very well packed. I was surprised: it is big, very fun and I have a great time in the game. Fully recommended.
Perfect fun
Nice. We have a lot of fun doing the race.
Box packaging poor condition
Very fun cars. The doll pop-up exactly as expected- not too easy and not too hard. The battery lasts for long enough for 2 kids age 5-7 can play.
The packaging is also great! ~... Well Received! ~
Avery packaging has come to be strong
All right.
I'm very good at 6 years old.
Merci
That's great. Thank you.
They work incredible, the only detail is if you order more parts but solve it by painting the pilots' helmet
Very Nice, the store send the product well packaged. Recommended to the 100%
Are very parents, the truth is they are made of good material. And the store highly recommended
Totally cool, in total they use 10 batteries AAA both cars and controls, they are very well packed, totally recommended, they work very well
It's fun.
It's a lot of fun, but shipping is slow. It took a month to claim a refund. In addition, the coupon that you said was late disappeared.
The delivery took longer than I thought, but the goods were well received and they were good at moving.