SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than offering our customers great value and service. We will continue to grow to meet the needs of all our customers, offering service beyond all expectations anywhere in the world.
How do you send packages?
Packages from our warehouse in China will be sent by ePacket or EMS, depending on the weight and size of the product. Packages shipped from our US warehouse are shipped via USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we cannot ship to. If you are located in one of these countries, we will contact you.
What about customs clearance?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated shipping time |
| United States |
10-30 Business Days |
| Canada, Europe |
10-30 Business Days |
| Australia, New Zealand |
10-30 Business Days |
| Central and South America |
15-30 Business Days |
| Asia |
10-20 Business Days |
| Africa |
15-45 Business Days |
*This does not include the 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order has shipped containing your tracking information. If you do not receive tracking information within five days, please contact us.
My tracking says "no information available at this time".
For some shipping companies, it takes 2-5 business days for the tracking information to be updated in the system. If your order was placed more than 5 business days ago and there is still no information about your tracking number, please contact us.
Will my items be shipped in a package?
For logistical reasons, items from the same purchase are sometimes sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we'll do our best to help.
RETURNS
Order cancellation
All orders can be canceled until shipped. If your order has been paid for and you need to make a change or cancel an order, please contact us within 12 hours. Once the packing and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our number 1 priority. Therefore, you may request a refund or reshipment of ordered products if:
- If you did no receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or resend.
- If you do not like the product you received, you can request a refund, but you must return it at your expense and the item is unusable.
We do not issue a refund if:
- Your order did not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of Marcas & Marketing (i.e., unauthorized by customs, delayed by a natural disaster) .
- Other exceptional circumstances beyond the control of https://marcasemarketing.com
*You can submit refund requests within 15 days after the guaranteed delivery time (45 days) expires. You can do this by sending a message on the Contate Us page
If you are approved for a refund, the refund will be processed and a credit will automatically be applied to your credit card or original payment method, within 14 days.
Exchanges
If for some reason you want to exchange your product, maybe for a different clothing size. You must get in touch first and we will walk you through the steps.
Please do not send your purchase back to us unless we have given you permission.
Perfect
Feliz con la compra, llegó en 18 días a Perú. La medida es exacta y encajan perfectamente en los Meta Quest 2. Pretty happy with the product. It comes well protected, has the exact measurements and fits perfectly in the meta quest 2.
Buen producto. Entrega rápida
Ottimo , si adatta al mio quest 3 perfettamente e funziona . Consigliato.
начну с продавца, продавец просто отличный, всё объяснил 2 раза, я ему скидывал рецепт, все сделал исправно, как я просил эффект антиблю просто офигеть какой. Всё встало идеально на место с 1 раза, в подарок был кейс тряпочка для протирания. Видимость в pico 4 ultra теперь просто восхитительная и без ореолов
merveilleux comme la description et bonne qualité merci
Świetne ;)
I wear glasses with a plus/posite prescription and cylinder. The lenses for the VR2 are great! Don't need to be worry anymore for scratching my glasses. Delivery time was one week.
Works very well! Was a little difficult to install, but that's me being stupid
works well
Perfect fit
parfait, idéal pour mon quest 3, meilleurs sensations de jeux
Artikel funktioniert wie er soll. wichtig ist nur. nehmt die Linsen ab. die sind magnetisch. und drückt relativ fest aber präzise das andere Teil in eure Brille. die Linsen halten magnetisch anschließend.
Perfect
Geniales.
This is my 2nd order and pair on lenses for my quest 2 (prescription changed) they fit perfectly and are fantastic! So much more comfortable than wearing glasses in the vr headset
Perfect fit, easy to install. Maybe put in a spacer while using it so they don't touch your face.
sencillamente perfecto, tngo - 4 en un ojo y - 4,50 en otro, y 075 y 1 de astigmatismo, veo igual o mejor que con mis gafas , excelente producto y vendedor, repetiré si compro otro visor
It’s perfect. Now I can freely use my quest without using my glasses.
Works perfectly! On purchase, you just send them your prescription info, and they'll send it over!
muy rápido. Se ajusta bien. es recomendable tener una receta óptica reciente si lo pides graduado. Recomendable la compra.
My prescriptions were perfect for me
Perfect
処方箋通り。完璧。
Товар пришел в целости и сохранности,на очки Pico 4 ultra. Заказывал по рецепту. Т.к. имею маленькие значения астигматизма и никогда ранее не носил очки, разницы вообще не чувствую. Надеюсь,линзы изготовлены правильно. Как проверить не знаю. А так,товаром доволен. Продавца рекомендую.