SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than offering our customers great value and service. We will continue to grow to meet the needs of all our customers, offering service beyond all expectations anywhere in the world.
How do you send packages?
Packages from our warehouse in China will be sent by ePacket or EMS, depending on the weight and size of the product. Packages shipped from our US warehouse are shipped via USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we cannot ship to. If you are located in one of these countries, we will contact you.
What about customs clearance?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated shipping time |
| United States |
10-30 Business Days |
| Canada, Europe |
10-30 Business Days |
| Australia, New Zealand |
10-30 Business Days |
| Central and South America |
15-30 Business Days |
| Asia |
10-20 Business Days |
| Africa |
15-45 Business Days |
*This does not include the 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order has shipped containing your tracking information. If you do not receive tracking information within five days, please contact us.
My tracking says "no information available at this time".
For some shipping companies, it takes 2-5 business days for the tracking information to be updated in the system. If your order was placed more than 5 business days ago and there is still no information about your tracking number, please contact us.
Will my items be shipped in a package?
For logistical reasons, items from the same purchase are sometimes sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we'll do our best to help.
RETURNS
Order cancellation
All orders can be canceled until shipped. If your order has been paid for and you need to make a change or cancel an order, please contact us within 12 hours. Once the packing and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our number 1 priority. Therefore, you may request a refund or reshipment of ordered products if:
- If you did no receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or resend.
- If you do not like the product you received, you can request a refund, but you must return it at your expense and the item is unusable.
We do not issue a refund if:
- Your order did not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of Marcas & Marketing (i.e., unauthorized by customs, delayed by a natural disaster) .
- Other exceptional circumstances beyond the control of https://marcasemarketing.com
*You can submit refund requests within 15 days after the guaranteed delivery time (45 days) expires. You can do this by sending a message on the Contate Us page
If you are approved for a refund, the refund will be processed and a credit will automatically be applied to your credit card or original payment method, within 14 days.
Exchanges
If for some reason you want to exchange your product, maybe for a different clothing size. You must get in touch first and we will walk you through the steps.
Please do not send your purchase back to us unless we have given you permission.
First I was scared it didn’t work properly, as it was splashing water all over and then I found the regulation switch at the bottom. Very happy with this purchase. Works great!
As described, the same, it is the second I buy, good price and good design. I recommend for animals.
It corresponds to what was offered, before they sent only filters, it works well and it came very well packaged, it is silent, with lights that are seen at night, the cat does not dare to touch it yet
My kittens loved I was in love seeing them drinking water in the Fountain❤️❤️
Great product, my cats took a long time to get used to drinking, but after 2 week. Already went without fear, it works perfectly. I'm satisfied.
Approved by the kitten. Very easy to assemble, and super silent! Arrived earlier than scheduled.
The font is beautiful, it works, it's the quietest I 've ever used, you literally don't hear anything, the only problem is that the wire is white, and I asked for the dark gray font, then it ends up not matching, and the wire is not removed, if it burns burned...
Came to Kiev for two tizhni. The troika is short the tube itself, through the motor of the treba wigko put. The need for trimati, the wealth of the city.
Easy to assemble, small size, ideal for cats or small dogs
A lot of water enters it, it does not sound is silent and it was easy to put together, I just don't know how to turn off the colored light or if it is always like that.
They are the same ones that come to you with the drinking fountain, so everything perfect
Super happy with this purchase, came super fast. The fountain goes great
Loved the aesthetic, very good .. The box arrived a little damaged, but the product without any scratch .. Now is to use and see if everything is ok ..
Bigger than I thought, works for now so exactly how I wanted
I carry on time and in good condition, it works without problems, I have 5 cats and the water lasts 3 full days
Super fast delivery, 11 days in Kiev, everything works perfectly, the wire length is about 1-1.5 meters
Everything came great, whole. Works, and it is not heard. I'm happy and the cat too
easy to install, works very well and quite long cable which was exactly what needed :) and definitely cat was a bit curious for first 5min, but then was not afraid to drink :)
An inch shipment. Very cool device. Cats immediately liked. Approached to drink several times in quick succession. Quiet, nothing buzzes.
Very good product, arrived earlier than expected and it works well, does not make sounds and is easy to put together.
Absolutely perfect
Very good, does not make noise my kitten loved. Mine didn't come the nest anymore they solved it for me. Worth too much
Very quiet and low consumption. Only the internal light is very strong the night, it could be weaker.
Delivery was a little time-consuming, but the product arrived as per ad description
it seem my cat like it and he is very curious about it