SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than offering our customers great value and service. We will continue to grow to meet the needs of all our customers, offering service beyond all expectations anywhere in the world.
How do you send packages?
Packages from our warehouse in China will be sent by ePacket or EMS, depending on the weight and size of the product. Packages shipped from our US warehouse are shipped via USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we cannot ship to. If you are located in one of these countries, we will contact you.
What about customs clearance?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated shipping time |
| United States |
10-30 Business Days |
| Canada, Europe |
10-30 Business Days |
| Australia, New Zealand |
10-30 Business Days |
| Central and South America |
15-30 Business Days |
| Asia |
10-20 Business Days |
| Africa |
15-45 Business Days |
*This does not include the 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order has shipped containing your tracking information. If you do not receive tracking information within five days, please contact us.
My tracking says "no information available at this time".
For some shipping companies, it takes 2-5 business days for the tracking information to be updated in the system. If your order was placed more than 5 business days ago and there is still no information about your tracking number, please contact us.
Will my items be shipped in a package?
For logistical reasons, items from the same purchase are sometimes sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we'll do our best to help.
RETURNS
Order cancellation
All orders can be canceled until shipped. If your order has been paid for and you need to make a change or cancel an order, please contact us within 12 hours. Once the packing and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our number 1 priority. Therefore, you may request a refund or reshipment of ordered products if:
- If you did no receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or resend.
- If you do not like the product you received, you can request a refund, but you must return it at your expense and the item is unusable.
We do not issue a refund if:
- Your order did not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of Marcas & Marketing (i.e., unauthorized by customs, delayed by a natural disaster) .
- Other exceptional circumstances beyond the control of https://marcasemarketing.com
*You can submit refund requests within 15 days after the guaranteed delivery time (45 days) expires. You can do this by sending a message on the Contate Us page
If you are approved for a refund, the refund will be processed and a credit will automatically be applied to your credit card or original payment method, within 14 days.
Exchanges
If for some reason you want to exchange your product, maybe for a different clothing size. You must get in touch first and we will walk you through the steps.
Please do not send your purchase back to us unless we have given you permission.
The product arrived today, very fast shipping. I have already installed it and it works well although the splash of water does not go up like in advertising. My cat is still reticent but he will like it.
We are very happy with the water source. The next one you buy will be with a control of the water level.
great
Excellent product, as described in the ad. Easy assembly and cleaning. Came in perfect condition and works. Very fast delivery. I'm going to make new orders.
Fantastic product, exact description. Our kitties loved it and the youngest (2 months) even plays! It is really very quiet even with the water flow at most, I could put the fountain in my room that would not affect my sleep. Note: In my opinion should bring the plug/transformer.
The fountain is beautiful and big! Pity that I was taxed on the same amount I paid on the product
Bula built by the water fountainWell matched, kitsya by trohi will drink there. It's good to pack, buy it at the boxes and add a shvidka delivery
Love! Your animals might be a little scared at first (or my dog might just be a scaredy cat- very possible), but once they warm up they’ll be in love!! I have noticed my dog drinks more water now. Great product!!!
Top, you just have to try
Good source for your cats arrived in good condition and in two weeks to chili hurts that I could not try my sick cat and well it is already in a better place I cannot try it but without a doubt it would have loved
All good. Working perfect and totally silent. 2 days working but didn’t see yet if cat is drinking… Only one water filter. Don’t know for how long..? Didn’t see if I can buy extra filters or washing one I have. Anyway I like it and hope my cat will like it too.
I'm very happy with this product. The filter and motor came inside, easy to ensamble, my cat is happy, thank you very much!
very good for its price, works fine and its very silent, recommended
9 of 10 did not come the little square that is connected to the light of the rest super good! Arrived in a very good time, for its cost the product is very good.
Same as the image, as I imagined it, in addition to the great price, and the fast delivery too, if more than satisfied, it comes with a filter and everything, now it only remains to taste it and that my cats like it, which I hope they do.
This very cool works perfect and is exact to the description. My kitten is curious but she still hasn't drunk from him even if she wets her paw and licks it
I am satisfied, the article is just as in the description, it takes about 2 weeks to reach Mexico.
The cat is crazy, great thing is not noisy 10 out of 10!!!!
Arrived quickly. Is as seen in the description. The three speeds of the water pump are a cap that more or less obstructs the flow of the liquid as it passes through it. Therefore the speed and energy expenditure is the same, but the water passes more directly or its passage is hindered, thus making it more or less come out. My cats seem to like them.
My cat used as soon as I put it, it does not make noise! I loved it!
First I was scared it didn’t work properly, as it was splashing water all over and then I found the regulation switch at the bottom. Very happy with this purchase. Works great!
As described, the same, it is the second I buy, good price and good design. I recommend for animals.
It corresponds to what was offered, before they sent only filters, it works well and it came very well packaged, it is silent, with lights that are seen at night, the cat does not dare to touch it yet
My kittens loved I was in love seeing them drinking water in the Fountain❤️❤️
Great product, my cats took a long time to get used to drinking, but after 2 week. Already went without fear, it works perfectly. I'm satisfied.