SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than offering our customers great value and service. We will continue to grow to meet the needs of all our customers, offering service beyond all expectations anywhere in the world.
How do you send packages?
Packages from our warehouse in China will be sent by ePacket or EMS, depending on the weight and size of the product. Packages shipped from our US warehouse are shipped via USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we cannot ship to. If you are located in one of these countries, we will contact you.
What about customs clearance?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated shipping time |
| United States |
10-30 Business Days |
| Canada, Europe |
10-30 Business Days |
| Australia, New Zealand |
10-30 Business Days |
| Central and South America |
15-30 Business Days |
| Asia |
10-20 Business Days |
| Africa |
15-45 Business Days |
*This does not include the 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order has shipped containing your tracking information. If you do not receive tracking information within five days, please contact us.
My tracking says "no information available at this time".
For some shipping companies, it takes 2-5 business days for the tracking information to be updated in the system. If your order was placed more than 5 business days ago and there is still no information about your tracking number, please contact us.
Will my items be shipped in a package?
For logistical reasons, items from the same purchase are sometimes sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we'll do our best to help.
RETURNS
Order cancellation
All orders can be canceled until shipped. If your order has been paid for and you need to make a change or cancel an order, please contact us within 12 hours. Once the packing and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our number 1 priority. Therefore, you may request a refund or reshipment of ordered products if:
- If you did no receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or resend.
- If you do not like the product you received, you can request a refund, but you must return it at your expense and the item is unusable.
We do not issue a refund if:
- Your order did not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of Marcas & Marketing (i.e., unauthorized by customs, delayed by a natural disaster) .
- Other exceptional circumstances beyond the control of https://marcasemarketing.com
*You can submit refund requests within 15 days after the guaranteed delivery time (45 days) expires. You can do this by sending a message on the Contate Us page
If you are approved for a refund, the refund will be processed and a credit will automatically be applied to your credit card or original payment method, within 14 days.
Exchanges
If for some reason you want to exchange your product, maybe for a different clothing size. You must get in touch first and we will walk you through the steps.
Please do not send your purchase back to us unless we have given you permission.
My cat loves it! Working very quiet. Kitty starts drinkin often. I'm so happy☺️ Great product, fast shipping. Thank you
Arrived very quickly. Is beautiful. Works. The princesses of the house like it. We will continue to report on the duration In a month I'll tell you if it keeps working
Great Fountain, super quiet and can keep the water very cool. How and covered, you can even leave a gelox on very hot days and the water will come out fresh!!! My dog who is a poodle manages to take water in her quiet.
Product as described, everything arrived without any damage, ahead of schedule.
Excellent easy to assemble and I arrived super fast, I thought the water had more power but I still liked it and my kitten the same
Nice!!! Hope it will work for long time and not broke after a week
I am glad that you can buy the replacement filters with the seller, the shipment was very fast and everything came in excellent condition.
Wrong, the product box was open, missing the pump connection tuno with the water, without it I can not make it work.
What a great, simple and affordable buy. My kitties love the glowing water. It is virtually soundless and illuminates with the color light inside. The set up is easy and straightforward. Your cats will be enjoying their flowing water fountain in minutes.
Very good and very silenious, the kitties loved it!!
Connected the water bowl and the cats are satisfied, it works perfectly. Thanks to the seller.
Came really fast legit in 10 days, Works well. Not noisy at all, My cats still don’t drink of it but I hope they will soon.
I arrive earlier than expected, my cats love it, it makes no noise and I arrive with all its pieces
Received the water bowl! everything as described. I recommend the seller. works well, noiseless.
I received it and it came right. Very good the product. It's working perfectly.
Excellent product. I 've been using it for almost a month day and night and everything works perfect. My cat douses to take water from here. Makes a very relaxing noise of running water.
Really very good! I was worried it was very noisy, but it turned out to be very quiet, nothing is really heard and the shipment was very fast too, definitely a 10/10
Shipment on the scheduled date. Is the second time I ask. I don't know if they work because they are for gifts, but the first one I bought my michis is delighted. One of the boxes comes broken. Otherwise all good.
Good makes no noiseMy cats just exploring the shipment a bit late but fine and I hope it continues
Great product, works well. It has 3 powers, the weakest is ideal for cats to learn to use it and do not get scared or try to claws the water jet haha. Arrived in less than two weeks.
Great product. It has a very good size and is easy to assemble besides being silent.
The parcel arrived very quickly, did not expect All as described The cat immediately became interested, I came up to drink
Fast delivery, great product. It’s first day, out cat still don’t want to use it, let’s see how it works out
Arrived on time. But I put it to work and it lasted just one day the pump was no longer working. I made a claim to the seller and he gave me the money back.