SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than offering our customers great value and service. We will continue to grow to meet the needs of all our customers, offering service beyond all expectations anywhere in the world.
How do you send packages?
Packages from our warehouse in China will be sent by ePacket or EMS, depending on the weight and size of the product. Packages shipped from our US warehouse are shipped via USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we cannot ship to. If you are located in one of these countries, we will contact you.
What about customs clearance?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated shipping time |
| United States |
10-30 Business Days |
| Canada, Europe |
10-30 Business Days |
| Australia, New Zealand |
10-30 Business Days |
| Central and South America |
15-30 Business Days |
| Asia |
10-20 Business Days |
| Africa |
15-45 Business Days |
*This does not include the 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order has shipped containing your tracking information. If you do not receive tracking information within five days, please contact us.
My tracking says "no information available at this time".
For some shipping companies, it takes 2-5 business days for the tracking information to be updated in the system. If your order was placed more than 5 business days ago and there is still no information about your tracking number, please contact us.
Will my items be shipped in a package?
For logistical reasons, items from the same purchase are sometimes sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we'll do our best to help.
RETURNS
Order cancellation
All orders can be canceled until shipped. If your order has been paid for and you need to make a change or cancel an order, please contact us within 12 hours. Once the packing and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our number 1 priority. Therefore, you may request a refund or reshipment of ordered products if:
- If you did no receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or resend.
- If you do not like the product you received, you can request a refund, but you must return it at your expense and the item is unusable.
We do not issue a refund if:
- Your order did not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of Marcas & Marketing (i.e., unauthorized by customs, delayed by a natural disaster) .
- Other exceptional circumstances beyond the control of https://marcasemarketing.com
*You can submit refund requests within 15 days after the guaranteed delivery time (45 days) expires. You can do this by sending a message on the Contate Us page
If you are approved for a refund, the refund will be processed and a credit will automatically be applied to your credit card or original payment method, within 14 days.
Exchanges
If for some reason you want to exchange your product, maybe for a different clothing size. You must get in touch first and we will walk you through the steps.
Please do not send your purchase back to us unless we have given you permission.
сборка простая, товар рабочий. Кот пока что ни разу не пил
Excellent product. I 've been using it for almost a month day and night and everything works perfect. My cat douses to take water from here. Makes a very relaxing noise of running water.
marche tres bien pas bruyant 3 niveau d'intensité
Очень тихо работает, как раз на это и надеялась :3 кошка пользуется и ей нравится. Главное не забывать менять воду
Поилка работает хорошо. Пластик не вонючий. Желательно докупить запасные фильтры (в комплекте один)
згідно опису
Really very good! I was worried it was very noisy, but it turned out to be very quiet, nothing is really heard and the shipment was very fast too, definitely a 10/10
Shipment on the scheduled date. Is the second time I ask. I don't know if they work because they are for gifts, but the first one I bought my michis is delighted. One of the boxes comes broken. Otherwise all good.
Amazing my cat loves it so much!
Good makes no noiseMy cats just exploring the shipment a bit late but fine and I hope it continues
Фонтан прикольный, не маленький. Насос работает очень тихо, но вода булькает - привыкнуть надо.
Great product, works well. It has 3 powers, the weakest is ideal for cats to learn to use it and do not get scared or try to claws the water jet haha. Arrived in less than two weeks.
Great product. It has a very good size and is easy to assemble besides being silent.
The parcel arrived very quickly, did not expect All as described The cat immediately became interested, I came up to drink
Fast delivery, great product. It’s first day, out cat still don’t want to use it, let’s see how it works out
Нет датчика движения и датчика наличия воды. Мотор работает сразу же как появляется питание по USB (даже в воздухе).
super article pas cher
Arrived on time. But I put it to work and it lasted just one day the pump was no longer working. I made a claim to the seller and he gave me the money back.
First time Bachu Taku shvidku delivery, on the 21st that 2 won from the same bully from the postomati, the daughter. Fountain garnum, all the yak in the photo. Edine scho himself is not a yak on video, in Des for 1 cm. Ale better to be like it, if it is quiet, I thought if it will be your guditi, but Yogo and not Chuti, Tilki the very sound of the lead. Good purchase for your own penny
The fountain works extremely well, almost no sound at all! which was a little disappointing because the cat loves the sound of water, and this one doesn't have any! I was very pleased with this not making any noise, (i did wanted some of bubling water sound, but not having any sound is also very good) and it made a very nice addition to the cats. I ordered 2, but installed only one so far, with great success! I received the package within a week from ordering, thank you!!
Hahahaha makes them very curious, let's see how it is, and how long it lasts
The whole came, the cat likes it very much, came quickly and works very quietly
10/10 product, really very precise, my cat easily adapted, elegant and aesthetic.
The product arrived today, very fast shipping. I have already installed it and it works well although the splash of water does not go up like in advertising. My cat is still reticent but he will like it.
필터말고 기계를 삿다가 필터만 팔길래 삿음 싼맛에 여러개 두기 좋음 무엇보다 소음이 진짜 적어서 비싼 급수기 하나보다 이거 여러개 두는게 나을듯 원판은 싸구려 같긴하지만 그래도 가격대비 굳굳임