SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than offering our customers great value and service. We will continue to grow to meet the needs of all our customers, offering service beyond all expectations anywhere in the world.
How do you send packages?
Packages from our warehouse in China will be sent by ePacket or EMS, depending on the weight and size of the product. Packages shipped from our US warehouse are shipped via USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we cannot ship to. If you are located in one of these countries, we will contact you.
What about customs clearance?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated shipping time |
| United States |
10-30 Business Days |
| Canada, Europe |
10-30 Business Days |
| Australia, New Zealand |
10-30 Business Days |
| Central and South America |
15-30 Business Days |
| Asia |
10-20 Business Days |
| Africa |
15-45 Business Days |
*This does not include the 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order has shipped containing your tracking information. If you do not receive tracking information within five days, please contact us.
My tracking says "no information available at this time".
For some shipping companies, it takes 2-5 business days for the tracking information to be updated in the system. If your order was placed more than 5 business days ago and there is still no information about your tracking number, please contact us.
Will my items be shipped in a package?
For logistical reasons, items from the same purchase are sometimes sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we'll do our best to help.
RETURNS
Order cancellation
All orders can be canceled until shipped. If your order has been paid for and you need to make a change or cancel an order, please contact us within 12 hours. Once the packing and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our number 1 priority. Therefore, you may request a refund or reshipment of ordered products if:
- If you did no receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or resend.
- If you do not like the product you received, you can request a refund, but you must return it at your expense and the item is unusable.
We do not issue a refund if:
- Your order did not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of Marcas & Marketing (i.e., unauthorized by customs, delayed by a natural disaster) .
- Other exceptional circumstances beyond the control of https://marcasemarketing.com
*You can submit refund requests within 15 days after the guaranteed delivery time (45 days) expires. You can do this by sending a message on the Contate Us page
If you are approved for a refund, the refund will be processed and a credit will automatically be applied to your credit card or original payment method, within 14 days.
Exchanges
If for some reason you want to exchange your product, maybe for a different clothing size. You must get in touch first and we will walk you through the steps.
Please do not send your purchase back to us unless we have given you permission.
I'm really satisfied with this product, the BY-V1 I ordered fits my iPhone perfectly, pairing is also very easy, I'm also satisfied with the working time of the product, the buyer sent it very quickly.. Thank you
Super happy with the acquisition, very good product, met my expectations
Arrived, just need to test well, then I leave feedback
Traveled 3 weeks to Ukraine. I already started to worry, because the rinkets reached much faster) By microphone: Sound for $27 Turned on, stopped short, everything works Very advise for the first microphone)
Professional work, arrived in 14 days, professional shop thank you
SUPER BOYA BY-V20
Works fine, I had no others, so there is nothing to compare with. Connection is easy.
Not checked yet, but packed well. Took the option with two microphone and and a handbag included. I will check and Unsubscribe
Very good, they work very well. Perfect to record on cell phone or pc. They arrived earlier than expected, very punctual.
Everything perfect I love everything without novelty as it says in the description I will buy again without any doubt
Received with all the details informed by the store!! Satisfied with the product… thank you!
Everything is fine
Excellent product, the noise cancellation mode is undoubtedly very good
Very good
A good option for beginners. Sorry that there is no case included. It's just missing.
Very good product, arrived in Brazil very fast, the delay was when you arrived in the country to arrive at my residence! But the product very good as I had researched! Satisfied
Excellent Product
Good product. Arrived in just 11 days, I tried it several times before making the comment and it works perfect. Supports distances of more than 10 meters without interference. The receiver may bother a bit when putting the cell phone in a gimbal or stabilizer, but it is a matter of looking for its correct position. Perfect product for pro and semi pro Productions
Very good microphones have good range, and the noise suppression button makes the difference between other similar microphones in terms of function, battery lasts long
Fast delivery, but the box is slightly affected. From the device itself only positive emotions: quick pairing, convenient fastening (swivel clip), good sound. Connected with the phone and the knife without problems. Recommend!
Good buttonhole for its price
super
Recommend. original product and store made. Fast delivery.
Excellent product with a very good audio, I indicate to everyone. Came very well packed and before the deadline.
Product exactly as in the ad. Great finish and delivers what it promises. Unfortunately his app still has no Portuguese language, however it is a great product. I am satisfied with the acquisition of the product. And the store was super fast in shipping.