SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than offering our customers great value and service. We will continue to grow to meet the needs of all our customers, offering service beyond all expectations anywhere in the world.
How do you send packages?
Packages from our warehouse in China will be sent by ePacket or EMS, depending on the weight and size of the product. Packages shipped from our US warehouse are shipped via USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we cannot ship to. If you are located in one of these countries, we will contact you.
What about customs clearance?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated shipping time |
| United States |
10-30 Business Days |
| Canada, Europe |
10-30 Business Days |
| Australia, New Zealand |
10-30 Business Days |
| Central and South America |
15-30 Business Days |
| Asia |
10-20 Business Days |
| Africa |
15-45 Business Days |
*This does not include the 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order has shipped containing your tracking information. If you do not receive tracking information within five days, please contact us.
My tracking says "no information available at this time".
For some shipping companies, it takes 2-5 business days for the tracking information to be updated in the system. If your order was placed more than 5 business days ago and there is still no information about your tracking number, please contact us.
Will my items be shipped in a package?
For logistical reasons, items from the same purchase are sometimes sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we'll do our best to help.
RETURNS
Order cancellation
All orders can be canceled until shipped. If your order has been paid for and you need to make a change or cancel an order, please contact us within 12 hours. Once the packing and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our number 1 priority. Therefore, you may request a refund or reshipment of ordered products if:
- If you did no receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or resend.
- If you do not like the product you received, you can request a refund, but you must return it at your expense and the item is unusable.
We do not issue a refund if:
- Your order did not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of Marcas & Marketing (i.e., unauthorized by customs, delayed by a natural disaster) .
- Other exceptional circumstances beyond the control of https://marcasemarketing.com
*You can submit refund requests within 15 days after the guaranteed delivery time (45 days) expires. You can do this by sending a message on the Contate Us page
If you are approved for a refund, the refund will be processed and a credit will automatically be applied to your credit card or original payment method, within 14 days.
Exchanges
If for some reason you want to exchange your product, maybe for a different clothing size. You must get in touch first and we will walk you through the steps.
Please do not send your purchase back to us unless we have given you permission.
I'm going to test it on streaming and give a better comment.
maravilhoso
Very good product for the price, arrived in 1 week.
An excellent product is in a professional microphone range, arrived ahead of time and for sure I recommend this tested
Perfect
Everything came shvidko
Nice made, work great. Connected to Xiaomi Redmi Note 10s-works both in the standard application camera, and in opencamera and in the 360Insta camera, which is paired with their anthem. Manual in English-everything is clear without translation. Checked from 10 meters-everything is fine. Noise works. The store put the round case-thank you very much to the seller! In a couple of weeks, if I add it, I will add
Came quickly, the sound is good! Catches far. Minus when the adapter is not heard sound from the speakers! We need to get him out.
Microphone working very well, comes with two Type C cables for charging, tested and approved on Moto G52 and Samsung M62.
Good expectations, the product arrived well. I'm taking the tests. Only the case that is of a different brand, I found it funny ahahaha
the package arrived today, it was a very fast delivery. The package was undamaged. After opening everything was fine and the microphones with the receiver are very nice. The batteries were even charged. I tried it for you right away and they work amazingly. I am very happy.
Meets the recordings super well. I recommend it. Just a little bit in the lack of care, the more it was at customs.
The product has delivered in a very short time to Serbia. It works very good. I am very satisfied.
People, I have already tested and loved, very good the microphone and easy to use
Attention: If you have iPhone, buy the Lightning version. Type C version, even using adapter, does not work on iPhone.
The store is very attentive and responsive. A failure arose in the system of the first microphone, provide the evidence and send me a new one. The microphone works very well. Thank you
Great product, fulfilled my expectations and needs.
Good audio came to me quickly and in good condition
Amazing ! Noise reduction works like a charm in blocking noises such as Air conditioner noise
Great product arrived super fast less than 15 days
I item received exactly as described. Haven’t yet tried.
Excellent Product by description thanks to the store
Personal, this microphone surprised me, it's fantastic, I always suffered from noises in my videos I bought from other brands so disappointment. This really was worth the Oena I recommend.
Completely satisfied with the purchase. You can see a big difference between the phone microphone and these.
Product as described no problems