SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than offering our customers great value and service. We will continue to grow to meet the needs of all our customers, offering service beyond all expectations anywhere in the world.
How do you send packages?
Packages from our warehouse in China will be sent by ePacket or EMS, depending on the weight and size of the product. Packages shipped from our US warehouse are shipped via USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we cannot ship to. If you are located in one of these countries, we will contact you.
What about customs clearance?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated shipping time |
| United States |
10-30 Business Days |
| Canada, Europe |
10-30 Business Days |
| Australia, New Zealand |
10-30 Business Days |
| Central and South America |
15-30 Business Days |
| Asia |
10-20 Business Days |
| Africa |
15-45 Business Days |
*This does not include the 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order has shipped containing your tracking information. If you do not receive tracking information within five days, please contact us.
My tracking says "no information available at this time".
For some shipping companies, it takes 2-5 business days for the tracking information to be updated in the system. If your order was placed more than 5 business days ago and there is still no information about your tracking number, please contact us.
Will my items be shipped in a package?
For logistical reasons, items from the same purchase are sometimes sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we'll do our best to help.
RETURNS
Order cancellation
All orders can be canceled until shipped. If your order has been paid for and you need to make a change or cancel an order, please contact us within 12 hours. Once the packing and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our number 1 priority. Therefore, you may request a refund or reshipment of ordered products if:
- If you did no receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or resend.
- If you do not like the product you received, you can request a refund, but you must return it at your expense and the item is unusable.
We do not issue a refund if:
- Your order did not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of Marcas & Marketing (i.e., unauthorized by customs, delayed by a natural disaster) .
- Other exceptional circumstances beyond the control of https://marcasemarketing.com
*You can submit refund requests within 15 days after the guaranteed delivery time (45 days) expires. You can do this by sending a message on the Contate Us page
If you are approved for a refund, the refund will be processed and a credit will automatically be applied to your credit card or original payment method, within 14 days.
Exchanges
If for some reason you want to exchange your product, maybe for a different clothing size. You must get in touch first and we will walk you through the steps.
Please do not send your purchase back to us unless we have given you permission.
good
Very good console, for the price is just what you receive, does not disappoint, the only detail is that I wanted to put more games on it and I damaged the file system and now I can not play it, I am already looking for a solution
Even cool.
It helped Me to play Pokémon that was why I bought it, the material is better than I expected. I recommend it
very light, good for the price, lots of games, haven't play with roms or loaded any, has quite a few to choose from on the unit tho.
As described!
Portable console with good games and others, to take a few games and relive those moments of the best, for the price you cannot ask for more, he does his job and you have plenty, that one wants more because spend 100 euros up on another model
I arrive very fast, the store always attentive to my doubts, this item is highly recommended
No doubt this incredible hours and hours of fun guaranteed buy no regrets
Super recommend, many retro games... My son loved it
This is excellent the truth very happy, it is better than I expected the truth for its price is very well I recommend it a lot.
The product came right and it's working perfect
All very well
Arrived very well, excellent product. Recommended 100%
I was looking forward to it with great anxiety and the truth is very good resolution and games, the only thing is to check how long the battery lasts
The product arrived well but I was taxed but it is part and makes up for the only thing I didn't like that. There is no Mario game but apart from it is. very good is I recommend
Better than expected and, it has Punch Out! love this one
I thought it was an excellent product. Has been my best purchase. And it plays very well in it.
excellent product for the price , a couple duplicates on games , but has external micro sd for manual mods if necessary , personally. i loaded a bunch of rom hacks after deleting dupes and this is very worth the money regarding physical emulators
Awesome emulator. A little hard to read game titles, but I think I can fix that.
What a good product, complies with everything established in the publication.
very good nice to play nostalgic
Very well arrived quickly I am very satisfied to have this console works well including the games it reminds me of my childhood thank you to the store
Everything is compliant, thank you for the delivery time respected
Super console too many games is top.