SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than offering our customers great value and service. We will continue to grow to meet the needs of all our customers, offering service beyond all expectations anywhere in the world.
How do you send packages?
Packages from our warehouse in China will be sent by ePacket or EMS, depending on the weight and size of the product. Packages shipped from our US warehouse are shipped via USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we cannot ship to. If you are located in one of these countries, we will contact you.
What about customs clearance?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated shipping time |
| United States |
10-30 Business Days |
| Canada, Europe |
10-30 Business Days |
| Australia, New Zealand |
10-30 Business Days |
| Central and South America |
15-30 Business Days |
| Asia |
10-20 Business Days |
| Africa |
15-45 Business Days |
*This does not include the 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order has shipped containing your tracking information. If you do not receive tracking information within five days, please contact us.
My tracking says "no information available at this time".
For some shipping companies, it takes 2-5 business days for the tracking information to be updated in the system. If your order was placed more than 5 business days ago and there is still no information about your tracking number, please contact us.
Will my items be shipped in a package?
For logistical reasons, items from the same purchase are sometimes sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we'll do our best to help.
RETURNS
Order cancellation
All orders can be canceled until shipped. If your order has been paid for and you need to make a change or cancel an order, please contact us within 12 hours. Once the packing and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our number 1 priority. Therefore, you may request a refund or reshipment of ordered products if:
- If you did no receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or resend.
- If you do not like the product you received, you can request a refund, but you must return it at your expense and the item is unusable.
We do not issue a refund if:
- Your order did not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of Marcas & Marketing (i.e., unauthorized by customs, delayed by a natural disaster) .
- Other exceptional circumstances beyond the control of https://marcasemarketing.com
*You can submit refund requests within 15 days after the guaranteed delivery time (45 days) expires. You can do this by sending a message on the Contate Us page
If you are approved for a refund, the refund will be processed and a credit will automatically be applied to your credit card or original payment method, within 14 days.
Exchanges
If for some reason you want to exchange your product, maybe for a different clothing size. You must get in touch first and we will walk you through the steps.
Please do not send your purchase back to us unless we have given you permission.
The truth is that for the price that is very good, I have a video analyzing the console on my Youtub channel odinelfrangamer, you can keep an eye on it
Very good product. Can put new games, the audio is clean and amazing, the image very sharp and with a good brightness. Unfortunately, it does not have the headphone jack, but other than that, the product is very good, I recommend it to everyone who wants a portable console with retro games.
At the top I hope it will last in the longteps it is to offer at Christmas, but I have tried Dab a lot of games already included
Great console, I'm happy to play it, i'm very satisfied
They send it very quickly, just as one needs it
Perfect all excellent
excellent ordered other things from different website but this arrived first in excellent condition and looks amazing
Fast delivery well
Very well packed and cool various top games and can put video and songs as well. I recommend
The console is very beautiful and the Games returned my husband to childhood. Is super happy.
very nice works pretty well for the price is great filled with lots of vintage games growing up it brought a lot of good memories playing them again.
Top Top. top too many congratulations
Very good product, ideal for gift to entertain.
In principle everything is as described, works perfectly, unfortunately no search function and therefore a bit unmanageable ... nevertheless, price-performance unbeatable
The console is fine, it costs something to navigate between the games but once the trick is caught, one is done, for the price it has and the variety of games is very good, A game seeker is missed, because it is almost impossible to know which one there is and where they are.
Thank you great product has been delivered fast
very happy
Playing it now
Good console, it runs well until Game Boy Advanced. Hard battery cool and it was pretty cheap!
Really great, to find games of a too great gameboy advance...
All right -- thank you shön
The product has arrived fast and in good condition. Is as described on the web. Good screen resolution, you can put videos or movies on the memory card and watch them on the screen. There are many video games. You can also listen to music.
It's a little slow, but it's nice to enjoy it simply.
This works as advertised and looks to be a fun toy or something you can modify further.
Excellent material came to me fast