SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than offering our customers great value and service. We will continue to grow to meet the needs of all our customers, offering service beyond all expectations anywhere in the world.
How do you send packages?
Packages from our warehouse in China will be sent by ePacket or EMS, depending on the weight and size of the product. Packages shipped from our US warehouse are shipped via USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we cannot ship to. If you are located in one of these countries, we will contact you.
What about customs clearance?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated shipping time |
| United States |
10-30 Business Days |
| Canada, Europe |
10-30 Business Days |
| Australia, New Zealand |
10-30 Business Days |
| Central and South America |
15-30 Business Days |
| Asia |
10-20 Business Days |
| Africa |
15-45 Business Days |
*This does not include the 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order has shipped containing your tracking information. If you do not receive tracking information within five days, please contact us.
My tracking says "no information available at this time".
For some shipping companies, it takes 2-5 business days for the tracking information to be updated in the system. If your order was placed more than 5 business days ago and there is still no information about your tracking number, please contact us.
Will my items be shipped in a package?
For logistical reasons, items from the same purchase are sometimes sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we'll do our best to help.
RETURNS
Order cancellation
All orders can be canceled until shipped. If your order has been paid for and you need to make a change or cancel an order, please contact us within 12 hours. Once the packing and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our number 1 priority. Therefore, you may request a refund or reshipment of ordered products if:
- If you did no receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or resend.
- If you do not like the product you received, you can request a refund, but you must return it at your expense and the item is unusable.
We do not issue a refund if:
- Your order did not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of Marcas & Marketing (i.e., unauthorized by customs, delayed by a natural disaster) .
- Other exceptional circumstances beyond the control of https://marcasemarketing.com
*You can submit refund requests within 15 days after the guaranteed delivery time (45 days) expires. You can do this by sending a message on the Contate Us page
If you are approved for a refund, the refund will be processed and a credit will automatically be applied to your credit card or original payment method, within 14 days.
Exchanges
If for some reason you want to exchange your product, maybe for a different clothing size. You must get in touch first and we will walk you through the steps.
Please do not send your purchase back to us unless we have given you permission.
Son super cómodos, aíslan del sonido súper bien y tienen un muy buen sonido ¿Qué mas puedes pedir? Los recomiendo 100% nunca había tenido unos cascos tan buenos, no son para nada pesados y se ajustan a mi cabeza perfectamente.
muito bom
Produto muito bom, microfone incrível, áudio bom, valeu a pena o preço. comprem sem medo.
Muitoooo BOOOM
Best headphones I bought
Even with the love Rate 17% I picked up on a promotion came out to 130 packages, fast shipping and fast delivery
Very top, very good audio, one of the best I 've ever seen, very beautiful, the lights stand out from more.
Great earphone, best cost benefit, recommend.
got it under a week, and great mic quality and sound quality, the modes never fail to impress me!
ótimo
chegou no prazo, headset bonito e de ótima qualidade
Fone muito bom! Compra maravilhosa, eu adorei demais
Extremamente confortável, abafa bem o som, não é pesado e a qualidade do áudio é EXTREMAMENTE boa, surpreendente O microfone funciona bem, mas não fui muito fã
Muito bom
Excelente compra! Son cómodos, suenan claro y fuerte. La calidad del sonido es impresionante. ¡Muy recomendados!
Наушники супер, звук классный, микрофон тоже Доставка за 8 дней в Украину, всё работает. Спасибо)
Ótimo produto entrega bem oque promete, gostei muito só achei um pouco frágil mais tudo bem, produto custo benefício!
fone muito bom, muito confortável, coube certinho em mim, também tem um som e um grave muito presente, vale muito a pena cada centavo
muito bom
Fone muito bom e confortável, leds lindos e fone muito bem construído
Great product I liked it very much
хорошие наушники звук приятный но очень громкий есть 3 режима звука но как по мне они тут некчему на проводе есть пультик которым можно повышать и понижать громкость, включать 7.1 звук, и менять те самые режимы. Были ещё проблемы с подключением в задних портах компьютера наушники видут себя странно при включении звука зависают мышка и клавиатура не помогло даже перестановка виндовс, помогло только использование передних портов, в целом хорошие наушники приятный дизайн, микрофон отдельно, амбишуры мягкие голова не устает, один минус то что этот пультик немного мешает. Пользуясь около недели почти всем доволен
veio em perfeito estado!! o áudio está ótimo, as leds tbm, ele está um pouco apertado mas com o tempo fica melhor. o microfone não conectou de primeira, mas eu apertei bem é foi!! OTIMO AMEII ❤️
gostei do produto, e a entrada foi feita dentro do prazo.
Great product