SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than offering our customers great value and service. We will continue to grow to meet the needs of all our customers, offering service beyond all expectations anywhere in the world.
How do you send packages?
Packages from our warehouse in China will be sent by ePacket or EMS, depending on the weight and size of the product. Packages shipped from our US warehouse are shipped via USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we cannot ship to. If you are located in one of these countries, we will contact you.
What about customs clearance?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated shipping time |
| United States |
10-30 Business Days |
| Canada, Europe |
10-30 Business Days |
| Australia, New Zealand |
10-30 Business Days |
| Central and South America |
15-30 Business Days |
| Asia |
10-20 Business Days |
| Africa |
15-45 Business Days |
*This does not include the 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order has shipped containing your tracking information. If you do not receive tracking information within five days, please contact us.
My tracking says "no information available at this time".
For some shipping companies, it takes 2-5 business days for the tracking information to be updated in the system. If your order was placed more than 5 business days ago and there is still no information about your tracking number, please contact us.
Will my items be shipped in a package?
For logistical reasons, items from the same purchase are sometimes sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we'll do our best to help.
RETURNS
Order cancellation
All orders can be canceled until shipped. If your order has been paid for and you need to make a change or cancel an order, please contact us within 12 hours. Once the packing and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our number 1 priority. Therefore, you may request a refund or reshipment of ordered products if:
- If you did no receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or resend.
- If you do not like the product you received, you can request a refund, but you must return it at your expense and the item is unusable.
We do not issue a refund if:
- Your order did not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of Marcas & Marketing (i.e., unauthorized by customs, delayed by a natural disaster) .
- Other exceptional circumstances beyond the control of https://marcasemarketing.com
*You can submit refund requests within 15 days after the guaranteed delivery time (45 days) expires. You can do this by sending a message on the Contate Us page
If you are approved for a refund, the refund will be processed and a credit will automatically be applied to your credit card or original payment method, within 14 days.
Exchanges
If for some reason you want to exchange your product, maybe for a different clothing size. You must get in touch first and we will walk you through the steps.
Please do not send your purchase back to us unless we have given you permission.
Excellent
Exactly what they announce recommended, that had scared me since they do not turn on immediately, but they have a button to turn on and with the app the colors are adjusted. Super fast shipping almost a week
Very beautiful! I liked
Gostei bastante.
Equal to the image
The goods were delivered faster than stated the goods were well packaged and works.
Item arrived on time and no problem, apparently everything is fine and working.
nice!!!
It's pretty pretty. I recommend it.
Excellence and efficiency! Amazing device! Just as described. Recommend!
Very happy with my lights, as they are described in the description, they arrived quickily in colombia, there was a photo but I don't have a cell phone, very good and everything came in order and well packed
Very satisfied
Top
Amazing product, work perfectly, the app it's so easy to use, the delivery was fast. Highly recommended. TOP OF THE TOP.
Although it was not packed very sheltered, it came smoothly, I haven't examined it much yet, but there is no problem with its work. It would be better if the light intensity was a little more, but that would be fine. After more detailed examination, I write a comment again.
Very cool and maybe buy more in the future.
All right, the picture is fine.
Way better than expected. Loving the light colors a lot on this and perfect for Diablo 4
Puke krootka pidsvitka, yakisty Super, dodadatny. Definitely recommend
Good. This is an unforced ticket.
Too much top I loved
Found these lights to be very good value and work really well with downloaded App delivered very quickly 12 days UK
Very satisfied recommend the purchase
It is the best product
As described... Works fine.