SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than offering our customers great value and service. We will continue to grow to meet the needs of all our customers, offering service beyond all expectations anywhere in the world.
How do you send packages?
Packages from our warehouse in China will be sent by ePacket or EMS, depending on the weight and size of the product. Packages shipped from our US warehouse are shipped via USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we cannot ship to. If you are located in one of these countries, we will contact you.
What about customs clearance?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated shipping time |
| United States |
10-30 Business Days |
| Canada, Europe |
10-30 Business Days |
| Australia, New Zealand |
10-30 Business Days |
| Central and South America |
15-30 Business Days |
| Asia |
10-20 Business Days |
| Africa |
15-45 Business Days |
*This does not include the 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order has shipped containing your tracking information. If you do not receive tracking information within five days, please contact us.
My tracking says "no information available at this time".
For some shipping companies, it takes 2-5 business days for the tracking information to be updated in the system. If your order was placed more than 5 business days ago and there is still no information about your tracking number, please contact us.
Will my items be shipped in a package?
For logistical reasons, items from the same purchase are sometimes sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we'll do our best to help.
RETURNS
Order cancellation
All orders can be canceled until shipped. If your order has been paid for and you need to make a change or cancel an order, please contact us within 12 hours. Once the packing and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our number 1 priority. Therefore, you may request a refund or reshipment of ordered products if:
- If you did no receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or resend.
- If you do not like the product you received, you can request a refund, but you must return it at your expense and the item is unusable.
We do not issue a refund if:
- Your order did not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of Marcas & Marketing (i.e., unauthorized by customs, delayed by a natural disaster) .
- Other exceptional circumstances beyond the control of https://marcasemarketing.com
*You can submit refund requests within 15 days after the guaranteed delivery time (45 days) expires. You can do this by sending a message on the Contate Us page
If you are approved for a refund, the refund will be processed and a credit will automatically be applied to your credit card or original payment method, within 14 days.
Exchanges
If for some reason you want to exchange your product, maybe for a different clothing size. You must get in touch first and we will walk you through the steps.
Please do not send your purchase back to us unless we have given you permission.
They arrived soon and without damage, the boxes always move but it is because of the trip they make to Mexico and the customs check.
Everything is fine, so our boys and children will be able to feel yourself in the short)
cats are very happy, me too works great, recommend
Good for the time being, right) it was nice, a great plus for charging)
The best I had to comb the wool, thank you!
Water spray helps you drag more hair. Very good product
On February 3 I ordered a brush, on February 10 I was already delivered to Kiev. the cat likes it, purrs.
Brush for my pet. I haven't tried it yet, it looks as described on the web. The package took a few more days to arrive, it will be for the dates, many purchases and accumulated orders to deliver.
Looks good, but I haven't tried it yet. The box was damaged, but apparently the product is fine. The shipment was very fast
I arrived early, the box in poor condition but the product arrived very well, I use it and it is very comfortable. Is 10 of 10
Excellent product! I arrive fast, it is easy to use and cats love it! At first I scare them but then they ask me to brush them
this little machine is worth every penny! used on a long haired cat. it collected the loose hair perfectly. my cat was loving the bristles as they aren't abrasive like the other brushes I've used. a little apprehensive at first as the mist does make a little hissing sound, but now my cat is used to it. I wish I had bought this sooner!
Delivered ahead of schedule, the brush is steep, it really collects wool, only warm water needs to be poured.
I arrive very fast, my cat likes it, it is very easy and comfortable to use. I recommend it.
I love it!. Perfect for this summer. Reached Peru (Lima) in 22 days.
I arrived well I liked
Amazing. It is a very useful vaporizer and gives delicate massages thanks to its bristles. Super recommended.
Good product, well wrapped, come with your cable to charge and works well. Arrived early
Excellent product, a marvel, since with my allergy I cannot comb my cat but with this zero problem brush, it does not lift any hair and my kitten loved it so she recommended it 1000%. I arrive in 2 weeks
About the Bomb. A cat of abuse. Garno vichisu. Tylki treba vmikati for a year. For it to hiss and Vin. And so the little one was lost and the little one was quietly increased. I am so zum of the Vologda Trohi to zit fluff. I will not give Yom whip on the khati. Super.
I arrive very fast, for short-haired cat works super well, but for long-haired cat not so much as it pulls
Very easy to use, my cat loved it, I recommend it.
Excellent article Fulfilled my expectations. In a few passes my cat pulled out all the hair you can see. Arrived shortly before orevist time
I had to arrive in December before Christmas, and we are almost mid-January, that in terms of shipping. I must try it with my baby and then I give them a review that such works.
Excellent product, the purchase has been very economical and the function of the product is 10/10. The purchase by Choice was delivered in fifteen days.