SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than offering our customers great value and service. We will continue to grow to meet the needs of all our customers, offering service beyond all expectations anywhere in the world.
How do you send packages?
Packages from our warehouse in China will be sent by ePacket or EMS, depending on the weight and size of the product. Packages shipped from our US warehouse are shipped via USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we cannot ship to. If you are located in one of these countries, we will contact you.
What about customs clearance?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated shipping time |
| United States |
10-30 Business Days |
| Canada, Europe |
10-30 Business Days |
| Australia, New Zealand |
10-30 Business Days |
| Central and South America |
15-30 Business Days |
| Asia |
10-20 Business Days |
| Africa |
15-45 Business Days |
*This does not include the 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order has shipped containing your tracking information. If you do not receive tracking information within five days, please contact us.
My tracking says "no information available at this time".
For some shipping companies, it takes 2-5 business days for the tracking information to be updated in the system. If your order was placed more than 5 business days ago and there is still no information about your tracking number, please contact us.
Will my items be shipped in a package?
For logistical reasons, items from the same purchase are sometimes sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we'll do our best to help.
RETURNS
Order cancellation
All orders can be canceled until shipped. If your order has been paid for and you need to make a change or cancel an order, please contact us within 12 hours. Once the packing and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our number 1 priority. Therefore, you may request a refund or reshipment of ordered products if:
- If you did no receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or resend.
- If you do not like the product you received, you can request a refund, but you must return it at your expense and the item is unusable.
We do not issue a refund if:
- Your order did not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of Marcas & Marketing (i.e., unauthorized by customs, delayed by a natural disaster) .
- Other exceptional circumstances beyond the control of https://marcasemarketing.com
*You can submit refund requests within 15 days after the guaranteed delivery time (45 days) expires. You can do this by sending a message on the Contate Us page
If you are approved for a refund, the refund will be processed and a credit will automatically be applied to your credit card or original payment method, within 14 days.
Exchanges
If for some reason you want to exchange your product, maybe for a different clothing size. You must get in touch first and we will walk you through the steps.
Please do not send your purchase back to us unless we have given you permission.
Good thing, the wool is well combed, the only negative is that the cat is very wet after this brush. Well, it does its job well
I and my cats have loved it, it brings out A lot of hair without aggressiveness or effort, very easy to use and Spain arrived in less than a week, just see the durability of the brush in time
The product arrived well, I will test it and I will comment on its operation
Worked, the cat does not like the sound of steam, but it takes a lot of hairs. I recommend it.
It actually works quite well. Took a few tried for my cat to get used to it though.
I arrived with the box somewhat damaged but the product arrived super well, with the cable included. Arrived within the estimated date
It fulfills its function, the only strange thing is that the product box is ramshackle. But the important thing is that the product inside comes without any damage✨
I was satisfied with the need for money, my kind was honored. Viconous your function is a fool of good. Delivery of free hours. I recommend the product and the seller.
Great brush. The cat is not afraid. Wool does not fly. If you turn over the brush then the steam stops
Super car! It is inordinate not to be given to the most fumator of the kitsyu, and the asparatya zatsikaviv and the test was successful. I recommend who have cats with a thick pidscherk and do not like to be quiet!
I have not yet tested, however, it seems to be very good and based on videos that I have watched, it is very pleasurable to bathe the dogWith that utensil.
I loved the product, it takes the hair out of my kitten super well and without hurting, I relax her hehehehe, partly it came very quickly.
The box came torn, but the product is exactly like ad. I already tested it on my cats and they were even quiet (whoever has a cat knows what a marathon it is). I recommend
It fulfills the function brings a space to add the water and comes with load when pressing the button comes out the water in the form of steam and the cat's hair comes out... Is with hairs since I tried it altiro... The box was half damaged but the product was intact with its cable to charge
Too good and soft with cats, they loved it when I combed them, get a lot of hair out!! Recommended to the 100%
It doesn't work for ME .. Been charging more than 12H and the steam does not work Arrived before date A week before
My cat loved it! Looks exactly like the photo and it's easy to use. It even works without the water.
It works super well in cats it takes out arto hair and they love it, in dogs they don't work very well but it works.
The box arrived a bit beaten but the product arrived in good condition. It is excellent, it works wonders, the only thing is that the teeth of the comb are somewhat stiff and large and for the cats it costs a bit to collect the loose hairs, even with the spray. Still, I love it.
The shipment arrived on time. Great product! My cats loved him. Fulfills what it promises and is very practical. The package does not contain instructions but it is very easy to use. My cat returned to its original color!
Received the product Bastro. Looks as described by the seller. In fact, I have not tried it yet.
It's pretty good, my kitten likes me and it's very practical. Shipping was fast and took longer than expected, but it was worth it.
The brush is amazing. It's one of the best ones a have had. Because of steam ( cold steam) cat thinks that he is licks.
Holy crap! This is amazing! My cat loves getting brushed with this silicone comb so much and the look at the result. Never shed this much before.
it made tiger wet now he's cold. i feel like this would be better for him in the summer or after a hair cut. it does take some fur away, but not a lot.