SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than offering our customers great value and service. We will continue to grow to meet the needs of all our customers, offering service beyond all expectations anywhere in the world.
How do you send packages?
Packages from our warehouse in China will be sent by ePacket or EMS, depending on the weight and size of the product. Packages shipped from our US warehouse are shipped via USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we cannot ship to. If you are located in one of these countries, we will contact you.
What about customs clearance?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated shipping time |
| United States |
10-30 Business Days |
| Canada, Europe |
10-30 Business Days |
| Australia, New Zealand |
10-30 Business Days |
| Central and South America |
15-30 Business Days |
| Asia |
10-20 Business Days |
| Africa |
15-45 Business Days |
*This does not include the 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order has shipped containing your tracking information. If you do not receive tracking information within five days, please contact us.
My tracking says "no information available at this time".
For some shipping companies, it takes 2-5 business days for the tracking information to be updated in the system. If your order was placed more than 5 business days ago and there is still no information about your tracking number, please contact us.
Will my items be shipped in a package?
For logistical reasons, items from the same purchase are sometimes sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we'll do our best to help.
RETURNS
Order cancellation
All orders can be canceled until shipped. If your order has been paid for and you need to make a change or cancel an order, please contact us within 12 hours. Once the packing and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our number 1 priority. Therefore, you may request a refund or reshipment of ordered products if:
- If you did no receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or resend.
- If you do not like the product you received, you can request a refund, but you must return it at your expense and the item is unusable.
We do not issue a refund if:
- Your order did not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of Marcas & Marketing (i.e., unauthorized by customs, delayed by a natural disaster) .
- Other exceptional circumstances beyond the control of https://marcasemarketing.com
*You can submit refund requests within 15 days after the guaranteed delivery time (45 days) expires. You can do this by sending a message on the Contate Us page
If you are approved for a refund, the refund will be processed and a credit will automatically be applied to your credit card or original payment method, within 14 days.
Exchanges
If for some reason you want to exchange your product, maybe for a different clothing size. You must get in touch first and we will walk you through the steps.
Please do not send your purchase back to us unless we have given you permission.
It's pretty good, my kitten likes me and it's very practical. Shipping was fast and took longer than expected, but it was worth it.
The brush is amazing. It's one of the best ones a have had. Because of steam ( cold steam) cat thinks that he is licks.
Holy crap! This is amazing! My cat loves getting brushed with this silicone comb so much and the look at the result. Never shed this much before.
it made tiger wet now he's cold. i feel like this would be better for him in the summer or after a hair cut. it does take some fur away, but not a lot.
this is very helpful in winter when the air is dry and the pets fur static
Original, but the cat's hair is getting wet, keep that in mind, some cats are afraid of steam, some are trudging
I arrived ok the product, it is what I expected very confused many grace, totally recommended the seller
Nebulizes the water very well. The charging medium is not USB-C yet.
He likes it very much. Is clean and soft after brushing.
I arrived broken, returned.
Does its function very well at first the Cats miss each other but then they like it
I am not convinced by the steam function, it leaves my cat very wet, and my hair sticks in my hand, with the dry brush, I feel that they do not stick so much. The hair is easily removed but since it is wet, it must be rinsed so that it is completely free of hair. However he fulfills what he promised.
Very good. The cat scares a little with steam, but over time it should get used to it.
Super, I advise both the seller and the product. combed well, soft steam is coming. for summer as an option. I don't know how long it will last.
Excellent product. Really, it takes away more hair than any other conventional brush. I liked it too much and recommend it! And also my cat liked it quite a lot, it's quite soft to the touch.
I love this brush and not pity cats removes a lot of hair
Super collects hair, I have a long-haired cat and can do it, and the cat is delighted because the brush is nice to massage