SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than offering our customers great value and service. We will continue to grow to meet the needs of all our customers, offering service beyond all expectations anywhere in the world.
How do you send packages?
Packages from our warehouse in China will be sent by ePacket or EMS, depending on the weight and size of the product. Packages shipped from our US warehouse are shipped via USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we cannot ship to. If you are located in one of these countries, we will contact you.
What about customs clearance?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated shipping time |
| United States |
10-30 Business Days |
| Canada, Europe |
10-30 Business Days |
| Australia, New Zealand |
10-30 Business Days |
| Central and South America |
15-30 Business Days |
| Asia |
10-20 Business Days |
| Africa |
15-45 Business Days |
*This does not include the 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order has shipped containing your tracking information. If you do not receive tracking information within five days, please contact us.
My tracking says "no information available at this time".
For some shipping companies, it takes 2-5 business days for the tracking information to be updated in the system. If your order was placed more than 5 business days ago and there is still no information about your tracking number, please contact us.
Will my items be shipped in a package?
For logistical reasons, items from the same purchase are sometimes sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we'll do our best to help.
RETURNS
Order cancellation
All orders can be canceled until shipped. If your order has been paid for and you need to make a change or cancel an order, please contact us within 12 hours. Once the packing and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our number 1 priority. Therefore, you may request a refund or reshipment of ordered products if:
- If you did no receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or resend.
- If you do not like the product you received, you can request a refund, but you must return it at your expense and the item is unusable.
We do not issue a refund if:
- Your order did not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of Marcas & Marketing (i.e., unauthorized by customs, delayed by a natural disaster) .
- Other exceptional circumstances beyond the control of https://marcasemarketing.com
*You can submit refund requests within 15 days after the guaranteed delivery time (45 days) expires. You can do this by sending a message on the Contate Us page
If you are approved for a refund, the refund will be processed and a credit will automatically be applied to your credit card or original payment method, within 14 days.
Exchanges
If for some reason you want to exchange your product, maybe for a different clothing size. You must get in touch first and we will walk you through the steps.
Please do not send your purchase back to us unless we have given you permission.
Very good. My cat loved it. The fact that it is wet prevents the hairs from flying. Highly recommended
Works perfect, is exactly how they publish it Arrived really fast
Works wonders, loaded wine, fill it with water and I tried, took a lot of hair from my cat, easy to clean. Very fast shipping, recommended ..
Item received Latvian after 17 day. I testing this. It. Mu cat first time running out. But this device very good for cleaning.... Recommended this seller and product
The parcel arrived very quickly, the brush works as stated. In the photo my cat, and how much wool I combed from it, literally, in 10 minutes, with the help of this device. But here the problem is different, I generally doubt that it is possible to comb out, in principle, from animal hair, no matter that it falls in the moments of seasonal moulting. It seems to me that the only working solution is to cut.
The cat is a little afraid of the noise that makes a comb. But overall everything is fine. In Netherlands delivery week
Recharges quickly and immediately the steam comes out, it is not hot so it does not bother the cat. Great purchase.
Take out loose hair quite well but pay attention because for certain animals it can be a lot of water for their fur
It works perfectly, my cat has fine and short hair, it is the only brush that has taken away his hairs, I loved it
Goods for 10 days. Super Mega shipping. Everyone is pratsyu.
my cats loved it very much...i am going to buy 2 more
The box arrived battered, the good was not for gift so for me no problem, the brush is easy to use and takes out more hair than another comb I had
Package was super unsafe and you can see it's damaged, luckily product fully survived and working. Otherwise everything was fine.
I have not tried but it looks quite good I hope my cats like it
Loved my cat haha takes out a lot of hair (and even if it doesn't come with instructions) it's obvious how to use it
My cat did not like it very much at the beginning because of the sows A little long and hard, but then he got used to it and the steam does not come out hot is fresh and that helped him get a lot of hair out. My clean and happy cat I recommend this comb ..
One brush works perfectly, the other brush is not working (so I give 4 stars because of that). It is charging, but there is no steam. I got a refund for it by opening a dispute. Otherwise, it combed well, but the cat was a little shocked :)