SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than offering our customers great value and service. We will continue to grow to meet the needs of all our customers, offering service beyond all expectations anywhere in the world.
How do you send packages?
Packages from our warehouse in China will be sent by ePacket or EMS, depending on the weight and size of the product. Packages shipped from our US warehouse are shipped via USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we cannot ship to. If you are located in one of these countries, we will contact you.
What about customs clearance?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated shipping time |
| United States |
10-30 Business Days |
| Canada, Europe |
10-30 Business Days |
| Australia, New Zealand |
10-30 Business Days |
| Central and South America |
15-30 Business Days |
| Asia |
10-20 Business Days |
| Africa |
15-45 Business Days |
*This does not include the 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order has shipped containing your tracking information. If you do not receive tracking information within five days, please contact us.
My tracking says "no information available at this time".
For some shipping companies, it takes 2-5 business days for the tracking information to be updated in the system. If your order was placed more than 5 business days ago and there is still no information about your tracking number, please contact us.
Will my items be shipped in a package?
For logistical reasons, items from the same purchase are sometimes sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we'll do our best to help.
RETURNS
Order cancellation
All orders can be canceled until shipped. If your order has been paid for and you need to make a change or cancel an order, please contact us within 12 hours. Once the packing and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our number 1 priority. Therefore, you may request a refund or reshipment of ordered products if:
- If you did no receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or resend.
- If you do not like the product you received, you can request a refund, but you must return it at your expense and the item is unusable.
We do not issue a refund if:
- Your order did not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of Marcas & Marketing (i.e., unauthorized by customs, delayed by a natural disaster) .
- Other exceptional circumstances beyond the control of https://marcasemarketing.com
*You can submit refund requests within 15 days after the guaranteed delivery time (45 days) expires. You can do this by sending a message on the Contate Us page
If you are approved for a refund, the refund will be processed and a credit will automatically be applied to your credit card or original payment method, within 14 days.
Exchanges
If for some reason you want to exchange your product, maybe for a different clothing size. You must get in touch first and we will walk you through the steps.
Please do not send your purchase back to us unless we have given you permission.
It works well this is the main thing and it can be used for a long time.
The child is happy.
No problem. Perfect.
It's good, it's well packaged and the delivery was fast
Thank you for sending it as fast as possible
it came well protected, haven't tried it yet
Well packed. Delivered on time. Product well made.
Very good product. Match the seller's description. I recommend it to everyone.
My first tablet. Very comfortable for me. Not for nothing took with a glove. If you take it with a glove, carefully, the glove is in a bag, in an envelope, you can accidentally throw it away.
Very beautiful, works smoothly! And it's complete.
It was less than a month. Came whole. Matches the description. Pretty cool tablet, especially for your money. Working surface good size, very comfortable size. Recommend
where is my order? is not in my shipped catagery
Today I have received my order. Thank you for your fast delivery.
Everything works, the child likes the way he draws.
Could pack better, there is no bubble packaging, which increases the likelihood of breakage during transportation. I haven't checked in work yet
Great Cost Benefit!!! Was researching various tables to start in digital art and these without a doubt was a hand in the wheel! Perfect! As I have little space and am not used to the programs, the buttons have helped me a lot. The pen is light and comfortable in the hand and I believe that the only negative point was the pen buttons, which seem to be kind of "fragile". You can download the software to adjust the buttons and the pressure of the pen on the XP pen website.
The table is great. Came well packed and arrived very fast. Is my first experience with digital tables and super recommend it for beginners. It comes with adapters, pen, cable, extra tips and the manuals. I hope I helped.
Very good product. Thank you very much
Perfect
Great Tablet, 2 K better not to find. The surface is large, the feather is light, all cables and adapters are included, the drivers are automatically installed, no problems with the spill programs were identified.
Yes the product is very amazingLoved too much, super account with the price
Arrived in optimal conditions by olva courier
It's okay. A great graphic tablet.
Garna yakiste, pratsyu vidmno, shvidka delivery
Works fine both on phone and laptop.