SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than offering our customers great value and service. We will continue to grow to meet the needs of all our customers, offering service beyond all expectations anywhere in the world.
How do you send packages?
Packages from our warehouse in China will be sent by ePacket or EMS, depending on the weight and size of the product. Packages shipped from our US warehouse are shipped via USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we cannot ship to. If you are located in one of these countries, we will contact you.
What about customs clearance?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated shipping time |
| United States |
10-30 Business Days |
| Canada, Europe |
10-30 Business Days |
| Australia, New Zealand |
10-30 Business Days |
| Central and South America |
15-30 Business Days |
| Asia |
10-20 Business Days |
| Africa |
15-45 Business Days |
*This does not include the 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order has shipped containing your tracking information. If you do not receive tracking information within five days, please contact us.
My tracking says "no information available at this time".
For some shipping companies, it takes 2-5 business days for the tracking information to be updated in the system. If your order was placed more than 5 business days ago and there is still no information about your tracking number, please contact us.
Will my items be shipped in a package?
For logistical reasons, items from the same purchase are sometimes sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we'll do our best to help.
RETURNS
Order cancellation
All orders can be canceled until shipped. If your order has been paid for and you need to make a change or cancel an order, please contact us within 12 hours. Once the packing and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our number 1 priority. Therefore, you may request a refund or reshipment of ordered products if:
- If you did no receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or resend.
- If you do not like the product you received, you can request a refund, but you must return it at your expense and the item is unusable.
We do not issue a refund if:
- Your order did not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of Marcas & Marketing (i.e., unauthorized by customs, delayed by a natural disaster) .
- Other exceptional circumstances beyond the control of https://marcasemarketing.com
*You can submit refund requests within 15 days after the guaranteed delivery time (45 days) expires. You can do this by sending a message on the Contate Us page
If you are approved for a refund, the refund will be processed and a credit will automatically be applied to your credit card or original payment method, within 14 days.
Exchanges
If for some reason you want to exchange your product, maybe for a different clothing size. You must get in touch first and we will walk you through the steps.
Please do not send your purchase back to us unless we have given you permission.
Arrived in perfect condition and works perfectly, I thought it was smaller but her size is great... Is recommended...
When it arrived I was really saying it was not a stone and it really n was a stone, the buttons work, the pen is beautiful and it comes with a great aborted part So it doesn't slip out of your hand and it really works on your phone, even if it doesn't have support to use horizontally, but that doesn't stop it from being a great table
The product arrived well packed and working perfectly, the delivery was super fast.
item was exactly as described, works perfectly on my phone and laptop, packaging was super good arrived faster than I expected.
Of course a cheap copy from the line, but my daughter really liked it. She connected it to the tablet herself, draws, quite conveniently.
It works well this is the main thing and it can be used for a long time.
The child is happy.
No problem. Perfect.
It's good, it's well packaged and the delivery was fast
Thank you for sending it as fast as possible
it came well protected, haven't tried it yet
si nunca has tenido una tarjeta de dibujo (como fue mi caso) porfavor comprala! es suuuuuuper buena, no me arrepiento de la compra, es perfecta! la he disfrutado mucho, llegó bien embalada y funciona al 100% lean el manual antes de instalar!, no quiten el plástico protector que trae para que les dure más. pueden personalizar los botones, el lápiz es super cómodo, su instalación del programa es sencilla. Yo como alguien que no puede comprar una tablet más cara está está perfecta, además soy nuevo en el arte digital y solo puedo decir que es excelente. espero este comentario motive a más de una persona para que compre la tableta, no te arrepentirás! soy de Honduras, con casillero en Miami, la entrega fue muy rápida! si está en oferta aprovéchala.
пользуюсь полгода. меня всё устраивает, правда бывает сбой нажатия , типа вместо одного нажатия сразу два, но я думаю это проблема не планшета и пера , а компьютера , ведь всё решается простой перезагрузкой. За свою цену планшет огонь. Также за всё время я немного стачил наконечник ,что нормально Работает со всеми компьютерными программами ,но вот к телефону как подключить я не понял (
работает классно, хорошее качество))
Ранее планшетов не было, поэтому сравнивать не с чем. Но планшет понравился - на вид качественная вещь. Работает стабильно. ПО без проблем скачалось и установилось. Подключался к ПК (Win11), планшету и телефону на андроид 13 - проблем не было.
Well packed. Delivered on time. Product well made.
Very good product. Match the seller's description. I recommend it to everyone.
My first tablet. Very comfortable for me. Not for nothing took with a glove. If you take it with a glove, carefully, the glove is in a bag, in an envelope, you can accidentally throw it away.
Very beautiful, works smoothly! And it's complete.
It was less than a month. Came whole. Matches the description. Pretty cool tablet, especially for your money. Working surface good size, very comfortable size. Recommend
where is my order? is not in my shipped catagery
Today I have received my order. Thank you for your fast delivery.
Everything works, the child likes the way he draws.
Un envío muy rapido, llego excelente, y sin problemas, tenía un pequeño desperfecto en la caja pero supongo que es por el servicio de paquetera, 10/10.
Приобрёл для подарка, вроде всё хорошо